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Operations Business Process Analyst

Date: Aug 4, 2022

Location: Honolulu, Hawaii (HI), US, 96814

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.


Posting End Date: 08/18/2022 at 11:59PM HST



The P QJ SUBSTATION & METER OPERATIONS ADMIN Department at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional Supervisor)



Provides administrative, organizational, and financial analytical support to the Manager and Department. to achieve efficient and cost effective operations to meet the Strategic Transformation Plan and Goals.



  • Leads the development and implementation of projects with studies and benchmarking of substation assets to improve existing practices, procedures, programs, policies and training to support the department’s continuous improvement goals and objectives. Uses Lean Six Sigma methods and tools to identify problems, analyze information, and generate solutions. Uses Prosci ADKAR model to facilitate individual and organizational change action plans.
  • Conducts business process analysis to find technical solutions to meet department objectives. Develops business cases to justify new process change requests.
  • Provides analytical support for the department forecast (operating budget, inter-company billing, capital budget, and review of EPRI RD&D funds). Researches, compiles and organizes data, monitors expenditures, analyzes variance information, and develops cost tracking capabilities and unit costing to facilitate decision making.
  • Create, maintain and improve the knowledge base and tools established by the Department, including information management within the Department’s intranet site, SharePoint site, and database systems.
  • Performs special assignments as requested by the Manager and provides back-up support for the Department Administration Supervisor when necessary.



Knowledge Requirements

  • Thorough knowledge of the principles of performance metrics, accounting, business statistics, budgeting and forecasting methods normally acquired through advanced college level courses or equivalent experience.
  • Thorough knowledge of business management principles and practice normally acquired through college level courses or equivalent experience.
  • Working knowledge of Lean Six Sigma continuous improvement principles, tools, trainings, process management standards and methodologies, including initiating, planning, scheduling, and executing processes as well as tracking of performance measures.
  • Working knowledge of Prosci ADKAR model and change management methodology.
  • Working knowledge of computer systems and related software applications including Microsoft Word, Excel, PowerPoint, Ellipse, DARs, SharePoint, and other database management systems.
  • Working knowledge of department budgeting and forecasting processes including operating budgets, capital budgets, vehicle, equipment, capital tools, office furniture, etc.
  • Working knowledge of benchmarking analysis for substation assets in comparing department existing performance (e.g. PSE&G, UMS) against other utilities to recommend and adopt improvements for best practice, continuous improvement and culture.
  • Demonstrated proficiency in using PC software programs (spreadsheets, database, presentation and word processing) for fairly complex applications.
  • Knowledge of Company business systems, including but not limited to Ellipse, UI Planner, SAP, DARS, Filenet, preferred.


Skills Requirements

  • Demonstrated analytical, organizational, planning and administrative skills. Ability to conceptualize new ideas quickly and develop appropriate action plans.
  • Working knowledge of performance metric analysis and reporting, and generally accepted accounting principles, normally acquired through college level courses or equivalent experience. 
  • Excellent written, oral, leadership, interpersonal, and presentation skills to effectively communicate within all levels of the organization and the public sector.
  • Demonstrated continuous improvement skills to identify improvement opportunities, lead improvement teams, develop and improve standard work, multiple systems, projects, and programs with effective solutions and exercise independent judgment and initiative within established policies and guidelines. 
  • Demonstrated analytical, organizational, planning, investigative, conceptual and administrative skills to perform a wide variety of advanced clerical and administrative duties, manage multiple projects and priorities, meet deadlines and achieve goals successfully in a demanding work environment with minimal supervision.
  • Ability to apply tact, courtesy, professionalism, and discretion when handling confidential, difficult and/or sensitive information.
  • Demonstrated responsibility for self-development and willingness to learn new skills by actively participating in Company-sponsored training, self-study, professional organizations or other educational means.


Experience Requirements

  • Several (3-5) years of analytical work experience or demonstrated ability preferably with data and/or projects.
  • Bachelor’s degree in a relevant discipline (e.g. organization, business, engineering, accounting, information systems) or equivalent.
  • Certification as a Lean Six Sigma Green Belt or equivalent, preferred.
  • Certification as a Prosci Change Management Practitioner or equivalent, preferred.


Role: Professional Supervisor 

Number of Vacancies: 1 

Work Schedule: Monday - Friday

Work Hours: 7:00 am - 3:30 pm 

Lunch: 30 Minutes

Location: HECO Ward Avenue – Oahu 

Salary Range: The salary range for the Operations Business Process Analyst [Req ID 7222] position is 73,500.00 to 93,800.00. The person selected will be placed according to his/her skills and qualifications. 


Interested individuals who are employees of affiliate companies should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Should there be no candidates with this experience, the company may consider applicants without such experience who meet the knowledge/skill requirements. If such a candidate is hired, he or she will initially be placed on a development plan commensurate with his/her education and experience level.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.



Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.  


Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii