Senior Process & Training Engineer

Date: Nov 9, 2023

Location: Honolulu, Hawaii (HI), US, 96840

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.


Posting End Date:  at 11:59PM HST



The P EP ENTERPRISE EXECUTION Department of the P ENTERPRISE ARCHITECTURE & PLANNING Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)



Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs. Identifies core competency requirements and designs, develops and delivers training to meet gaps. Investigates business systems, identifies options for improving business systems and bridges the needs of the business with the use of technology as applicable. Applies continuous improvement principles to work as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to processes, policies and systems; in order to re-engineer processes used to increase productivity and capability. Completes analysis to understand business problems and opportunities in the context of the requirements and works with the business to recommend solutions that enable the organization to achieve its goals.



  • Project Management Training and Knowledge Management. Create, maintain and improve the project management process framework, methodology and process standards while making resulting information available to the organization and providing training as needed. Proactively communicate, collaborate, train, and build alignment between internal customers to analyze and act upon information needs and requirements, and deliver and maintain/enable others to maintain process analysis artifacts as needed and valued to the organization.
  • CIO Learning Resources and Knowledge Management. Collaborate and build alignment between leadership and employees to establish core competencies. Develop an understanding of business challenges and opportunities in order to recommend training and knowledge solutions that enable the organization to achieve its strategic goals (i.e. stay on top of the fast-paced, ever-changing information technology and cyber security environment).  Deploy learning systems that help achieve the goal of creating a CIO community of self-directed learners. Guide cross functional enterprise process analysis to understand the systemic needs of the business as a whole, its strategic direction and identify initiatives to enable the business to meet its strategic goals.  Identify and curate learning resources to support initiatives.  Design, develop and deliver training as needed.
  • Continuous Improvement Training and Knowledge Management. Based on complex process definitions and requirements (business, functional, non-functional, and technical), guide feasibility studies to develop recommendations for implementation of new and/or re-engineered processes, and, where appropriate, the introduction of automation. Assist with re-engineering and/or streamlining of business processes and the development of the needed justification for change (people, process, technology, and culture). Design, develop and deliver continuous improvement training and knowledge resources.
  • Develop CIO Talent Pipelines. Establish partnerships with internal and external stakeholders and act as the trusted expert organization-wide process representative who is able to represent process areas as needed from a systemic point of view.  Support the creation of talent pipelines with local universities and community colleges.  Establish relationships with local military commands to transition service members into Hawaiian Electric jobs.
  • Performs special assignments as requested and provides back-up relief when necessary. Performs other duties as assigned.
  • Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.



Knowledge Requirements

  • Thorough knowledge of business process analysis, re-engineering and continuous improvement.
  • Thorough knowledge of training and knowledge management principles and best practices.
  • Thorough knowledge of Project Management principles and practices.
  • Working knowledge of continuous improvement standards and methodologies, including initiating, planning, scheduling, and executing processes, as well as tracking of performance measures.
  • Working knowledge of regulatory principles (i.e. SOX, PUC, permitting, etc.) highly desirable.
  • Working knowledge of technology automation (i.e. personal computers and/or mainframe systems) and related software applications (i.e. process management and productivity tools, etc.) highly desirable.


Skills Requirements

  • Requires a great attention to detail, structure and rigor while demonstrating sound analytical skills.
  • Requires a high level of cross-functional responsibility where the building and aligning of teams is crucial.  Must have excellent facilitation, communications, and leadership skills – especially applied to teams that do not directly report to this position but must enact a good deal of influence.
  • Ability to breakdown and articulate complex processes into simpler consumable activities using business process methodologies and capabilities.
  • Ability to conceptualize new ideas quickly.  Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.  Ability to determine the root causes of issues and problems and quickly develop solutions to resolve them.
  • Ability to develop, lead and train others through the acquisition of new skills in the process management discipline and sharing these skills with others on a periodic basis.
  • Excellent organizational skills.  Ability to multi-task, process and follow-up systematically.
  • Demonstrated strong analytical skills for such tasks as preparing and deconstructing processes based on time scale, actor and context.
  • Strong interpersonal skills to influence, motivate, and persuade various groups or individuals. Ability to handle difficult and/or sensitive issues while using tact, courtesy and discretion.


Experience Requirements

  • Total of at least seven (7) years work experience with progressive responsibility; including at least five (5) years experience in project management, business process/continuous improvement and training.
  • Bachelor’s or Master’s degree in a relevant discipline (organization, business, engineering, accounting) or equivalent.
  • Experience in leading teams.
  • Project Management Professional (PMP) Certification or equivalent is highly desirable.
  • Continuous improvement Green Belt or Black Belt highly desirable.
  • Experience in creating and conducting training sessions highly desirable.


Role: Professional 

Number of Vacancies: 1 

Location: Honolulu – Oahu

Hiring Range: The hiring range for the Senior Process & Training Engineer [Req ID 8769] position is $94,100.00 to $120,100.00. The person selected will be placed according to his/her skills and qualifications. 


About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.


Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.  

Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii