Work Management Specialist

Date: May 17, 2023

Location: Honolulu, Hawaii (HI), US, 96814

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.


Posting End Date:  at 11:59PM HST



The P CJ FIELD SERVICES ADMIN Department of the P SUBSTATION & METER Division at Hawaiian Electric Company has 1 Management vacancy available. This position may be filled on Oahu, Maui, or Hawaii Island. (Role: Professional)



Researches, coordinates, and provides technical and IT support for implementation of programs and projects and optimization of processes, and procedures for Substation and Meter Operations division. Works closely with the Director and supervisors to identify, assess, design, implement, measure, and monitor improved business processes to increase productivity and customer satisfaction and reduce costs.  



  • Coordinates and facilitates division efforts to optimize processes, programs, and procedures.  Besides identification of “best practices”, optimization will be achieved through integration of complementary software products, field work management systems, and credit and collection systems.   Provides:
    • Advanced support, materials, standard operating procedures (“SOPs”) and training of SAP and/or other work management capabilities to division personnel.
    • Coordinates and facilitates the division efforts to maximize the consistent application of the SAP and other work management systems.
    • Initiates research, benchmarking and consulting services with stakeholders to continuously improve on and streamline work processes, develop appropriate metrixes and measure performance.
    • In consultation with the division management team and IT professionals, develops software testing procedures on company approved IT software capabilities, and implements testing process to ensure proper functionality of software.
    • Facilitates change management efforts to effect timely implementation of software and operations functionality improvements.
  • Consolidates, analyzes, and communicates with appropriate stakeholders performance statistics and work management process efficiency statistics to support division decision making on a daily basis.  Leads and coordinates  team members in developing methodology to streamline data collection and reporting requirements to benchmark against.  Provides timely, accurate, and effective reporting on performance, goals, and metrics.
  • Serves as a liaison to Internal Audit and IT department regarding division specific software to ensure security, and adequate controls are in place and programs are in compliance with corporate policies and procedures.  
  • Assists stakeholders and users in the development of appropriate reports to support rate case filings, and other regulatory filings.  Also provides information for quarterly executive briefing and budget support. Facilitates discussions with stakeholders, users, and technical resources to support IT initiatives within the division to improve on workflow efficiency, and/or repository of information.
  • Supports the coordination of technology to continuously improve and streamline work processes during emergency response situations and drills/training.  Serves as a coordinator during Emergency response, or in other roles as assigned. May substitute for division supervisors during scheduled/unscheduled absences.
  • Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.


Knowledge Requirements

  • Advanced knowledge of Work Management systems working knowledge of all remaining modules.
  • Thorough knowledge of database management and security concepts and techniques normally acquired through college level courses or equivalent experience.
  • Degree in Management Information Systems or similar, preferred.
  • Working knowledge of personal computers and various software systems used by the division, such as SAP CIS, mobile field management systems, and budget/finance systems.
  • Working knowledge of functional area policies, procedures and work processes.


Skills Requirements

  • Ability to understand and apply report formatting and data structure.
  • Effective written, oral, and presentation communication skills.  Ability to speak to groups of various sizes and teach simple to complex skills and processes to individuals and groups.
  • Technical writing ability to communicate and integrate functional and technical requirements for system enhancements, and for training personnel on the use of software applications
  • Ability to relate effectively with others through strong interpersonal skills.
  • Leadership skills and the ability to work with a variety of individuals to train users on various software applications 
  • Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
  • Strong analytical, organizational, and conceptual skills to assess complex technical issues, and recommend and implement solutions.
  • Must have or be able to qualify for State of Hawaii driver’s license in order to conduct field observations.  Must meet the requirements for required driving positions as stated in the Hiring Standards for Required Company Drivers policy.  These standards may be adjusted periodically to meet business or safety objectives.


Experience Requirements


  • Several (3-5) years experience in the area of process analysis and optimization.
  • Several (3-5) years experience in project development, implementation, monitoring, evaluation and assessment.
  • Several (3-5) years experience in supporting business operations.


Role: Professional 

Number of Vacancies: 1 

Work Schedule: Monday - Friday

Work Hours: 7:00 am - 3:30 pm 

Location: Honolulu – Oahu 

Hiring Range: The hiring range for the WORK MANAGEMENT SPECIALIST [Req ID 8415] position is $75,000.00 to $95,700.00. The person selected will be placed according to his/her skills and qualifications. 



About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.


The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at


Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Should there be no candidates with this experience, the company may consider applicants without such experience who meet the knowledge/skill requirements. If such a candidate is hired, he or she will initially be placed on a development plan commensurate with his/her education and experience level.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.


Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.  

Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii