Cyber Operations Analyst

Date: Sep 28, 2023

Location: Honolulu, Hawaii (HI), US, 96814

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.



The P EE CYBER OPERATIONS Department of the P VP CYBER RISK MANAGEMENT Division at Hawaiian Electric Company has 2 Management vacancies available. This position may be filled on Oahu, Maui, or Hawaii Island (Role: PROFESSIONAL)



Serves as technical specialist responsible for, monitoring, operating and troubleshooting network and security status of any component comprising Hawaiian Electric networks, systems and software. Works as a member of the Network Operations and Security Center (NOSC) team providing 24x7 operations and security monitoring for Hawaiian Electric.



  • Perform pro-active monitoring of system and network element alarms and alerts to identify those components/elements that may lead to, or already are causing degradation or failure.
  • Perform security monitoring and management, fault isolation and diagnostic functions to include determination and execution of corrective actions on a real-time basis. Use network and system management platforms to remotely access and analyze systems, nodes, and devices to identify resolutions to correct anomalies.
  • Interface with functional users, other NOSC support personnel and management in both routine and reactive monitoring situations. Execute reporting and data input associated with NOSC operations and ticket management.
  • Maintains inventory in conjunction with the Desktop Services Section of installed hardware and software, and insures adequate maintenance coverage.
  • Document data and telecommunication networks, network servers, software and service configurations. Update and maintains configuration tables and drawings. Maintains up-to-date knowledge of IT, security, telecommunications, products, trends and directions.
  • Analyze network traffic data, throughput, reliability, and other characteristics related to efficient operation and support of networks and systems.
  • Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.



Knowledge Requirements

  • Knowledge of a wide range of communications concepts, principles and practices as well as understanding of communications equipment including: IP routers, switches, firewalls, Local and Wide Area Network (LAN/WAN) components and other communications-oriented sub systems.
  • Knowledge of the principles of information technology normally acquired through college level courses or equivalent experience.
  • Working knowledge of Linux, Windows, macOS, communications messaging ports and protocols, computer directory services and system architecture protocols.
  • Knowledge of trouble ticketing systems and performance/trend analysis tools.
  • Knowledge of other major areas of telecommunications such as cryptographic systems, computer security and access control systems/procedures.
  • Knowledge of automation tools including Python scripting and API use.


Skills Requirements

  • Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
  • Ability to effectively communicate with peers, users and management using verbal and written communication.
  • Analytical, organizational, and conceptual skills capable of handling multiple tasks and assignments simultaneously.
  • Strong interpersonal skills to influence and persuade various groups or individuals.
  • Aptitude for learning with ability to identify problems and desire to find solution.


Experience Requirements

  • 3 years of practical experience with IT systems and telecommunications hardware including some experience with network installation, administration and troubleshooting.


Number of Vacancies: 2 

Work Schedule: Monday - Friday

Work Hours: Shift

Location: HECO Alii Place - Oahu, Maui or Hawai'i Island

Hiring Range: The hiring range for the Cyber Operations Analyst [Req ID 8162] position is $67,000.00 to $83,700.00.  The person selected will be placed according to his/her skills and qualifications.


About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.


The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at


Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Should there be no candidates with this experience, the company may consider applicants without such experience who meet the knowledge/skill requirements. If such a candidate is hired, he or she will initially be placed on a development plan commensurate with his/her education and experience level.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.


Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.  

Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii