Cashier (NCL5) - Hawaii Island-Hilo

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:  at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P CP PAYMENT PROCESSING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Bargaining Unit vacancy available. (Role: non-exempt)

JOB FUNCTION:

Confers with customers in bill payments and balances cash payments. Performs other related customer service and clerical work.

ESSENTIAL FUNCTIONS:

• Receives payments from customers over the counter, by mail, drop box, cash processing, etc; balances all payments, verifies/resolves discrepancies and prepares daily reports.
• Processes authorized general ledger payments and disbursement requests from employees.
• Obtains information either through customers or other sources via telephone, form letter, etc., concerning proper application of payment; updates customer information such as address changes, telephone number, etc. as required.
• Processes payments to suspense accounts and makes necessary transfers.
• Prepares duplicate bills or receipts upon customer request or after crediting customer account without an accompanying bill.
• Provides routine information to customers such as billing cycles, payment information, and other matters relating to the account of the customers.
• Occasionally telephones delinquent customers requesting payment and makes routine payment arrangements if necessary. Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.

OTHER RESPONSIBILITIES:

• Performs similar and incidental duties as required.
• Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.

BASIC QUALIFICATIONS:

• Must pass the Edison Electric Institute Support & Administrative Selection System (SASS).Must pass the SRA Oral & Written Directions Test.
• Ability to type a minimum of 45 w.p.m. (to be determined by Company administered performance test) or be able to pass a standardized proficiency test on a computer terminal (to be determined by Company administered performance test).
• Ability to pass a 10-key adding machine/calculator test (to be determined by a Company administered test).
• Must have or be able to satisfactorily complete customer focus training such as Achieving Extraordinary Customer Relations, Field Ambassador, phone etiquette, effective listening, etc.
• Must have or be able to qualify for a State of Hawaii driver’s license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.
• Must pass the job knowledge test based on Customer Service Standard Practice Manual.

Role: Non-Exempt

Number of Vacancies: 1

Work Schedule: Monday- Friday

Work Hours: 7:30 am - 4:00 pm

Location: Hilo  – Hawaii

Wage: $26.61

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement 
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. 

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.