Date: Jul 10, 2024

Location: Hilo, Hawaii (HI), US, 96720

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.




The H RS SYSTEM Department of the H SYSTEM OPERATION Division at Hawaiian Electric Company has 2 Management vacancy available. (Role: Professional Supervisor)



Frontline supervisor overseeing personnel operating the power system, including transmission and distribution operations, generation dispatch, outage management, field response, communications, and related data collection. 


Directs and trains personnel, in policies and procedures, and the use of system tools such as EMS, ADMS, OMS, and any other future control room tools for centralized utility operations.  Coordinates generation, transmission and distribution system activities to ensure safe, reliable and economic grid operations.  Initiates emergency response when appropriate.


Leads and fosters a competitive and service-oriented work culture and exerts high customer value with a safety mindset. Champions change and the LEAN continuous improvement mentality. Serves as the subject matter expert and functional resource, mentoring, advising, and participating in system projects and/or IMT incident response.



  • Responsible for the day-to-day operations and is the primary point of contact during normal and emergency operations. Reviews energy and grid resource availability and scheduled daily work plans. Coordinates execution of work plans ensuring compliance with safety and operational requirements. Monitors energy resources, power flow and voltages, and directs adjustments as necessary for optimum grid performance. Checks various System logs and reports to ensure data accuracy and follows-up with appropriate process areas. 
  • Frontline supervisor for operators and dispatchers. Performs coaching and mentoring on subjects including safety, policies and procedures. Reviews, verifies and modifies work schedule assignments, as required. Prepares employee performance evaluations. 
  • Prepares, reviews and adjusts switching orders and hold offs for current system conditions. Coordinates hold off requests and monitors repair order status.  Ensures that System displays and diagrams are accurate, and coordinates updates. 
  • Primary point of contact for executive communications during high-profile incidents.  Coordinates with other first responder agencies, including Fire and Public Safety agencies (e.g, HFD, HPD, MPD), Civil Defense and other utilities during emergencies. Addresses elevated customer questions and concerns. Assists in gathering data for interruption analysis. Participates in IMT emergency response. 
  • Performs other duties as assigned. Assists with development of procedures and policies, and for operational technology systems. Performs research and data collections for reports, analyses, and studies. Performs field investigations as needed.
  • Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.



Knowledge Requirements

  • Thorough knowledge of electrical utility, generation, transmission, and distribution systems; normally acquired through job related operational experience.
  • Working knowledge of personal computers and related software applications such as: MS Excel spreadsheets, MS Word processing, etc.
  • Thorough knowledge of policies and procedures contained in such documents as the Collective Bargaining Agreement, Accident Prevention Manual, General Information Manual, etc.


Skills Requirements

  • Able to work a rotating shift.
  • Ability to identify and distinguish different colors and color hues required to read color coded maps and diagrams.
  • Excellent oral and written communication skills.
  • Ability to handle difficult and/or sensitive issues while using tact, courtesy, and discretion.
  • Supervisory/leadership skills and abilities to work with a variety of individuals occasionally dealing with sensitive, difficult, or confrontational issues.
  • Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
  • Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for frequent required driving positions stated in the Hiring Standards for Required Driving Positions policy to perform plant, field, and substation visits.


Experience Requirements

  • Several years (3-5) experience operating generation, transmission and distribution systems


Role: Professional Supervisor 

Number of Vacancies: 2 

Location: Hilo – Hawaii Island

Hiring Range: The hiring range for the SYSTEM OPERATION SHIFT SUPERVISOR [Req ID 8919] position is $103,500.00 to $134,400.00. The person selected will be placed according to his/her skills and qualifications. 


About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.


Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.  

Nearest Major Market: Hawaii
Nearest Secondary Market: Hilo