Billing & Accounting Analyst

Date: Jul 13, 2024

Location: Honolulu, Hawaii (HI), US, 96813

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.




The P CB BILLING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)



Provides business analysis and system support related to operations and projects, including billing enhancements as well as ongoing system support for the Customer Information System (CIS) and billing issue resolution. Responsible for ensuring Business Unit satisfaction with system functionality, support, enhancements, status updates and training needs as required. Provides accurate and timely reporting. Analyzes special or complex rate and billing situations. Researches, assesses need, and gathers data to develop, coordinate and implement recommended solutions. Develops processes and guidelines for Revenue Management work practices and procedures. Recommends, leads, and implements department/division projects, initiatives, and assignments.



Billing and System Support

  • Coordinates, monitors, and administers utility and non-utility billing function. Ensures policies related to the billing function in the Customer Information System are in accordance with the Company’s Tariff. Monitors and coordinates the monthly closing process to assure the closing schedule is met and adheres to established guidelines to ensure accurate and timely recording of revenues. 
  • Develops and recommends policy direction for billing solutions that support the Hawaiian Electric Companies’ initiatives. Organizes, plans, collaborates, participates with cross functional working groups in the Company to implement new pricing tariffs, processes, and procedures.
  • Analyzes special or complex rate and billing situations. Researches, assesses need, and gathers data to develop, coordinate and implement recommended solutions. Develops and maintains database and spreadsheet applications to compute billing determinants for complex and specialized billing situations maintained outside of the Customer Information System and Meter Data Management systems.
  • Assists Billing team with issues and problems as they arise. Assists with administering and creation of non-commodity invoices.
  • Manages defects and new requirements.
  • Investigates, analyzes, and resolves system application issues by applying knowledge of application functionality and associated business processes. Interacts effectively with business unit users and IT personnel to prepare change requests for system enhancement/modification and to ensure the design changes meet business/regulatory requirements. Approves technical designs, test plans, and various stages of systems development.
  • Investigates, tests, and implements new software technologies in support of continuous improvement of the billing process, especially related to specialized billing situations. Coordinates, tests and implements feeder system interfaces (i.e. MV90, advanced metering and meter data management systems) collaborating with Information System personnel as required.


  • Assists the Revenue Management team with managing the area’s Sarbanes-Oxley (“SOX”) Reports and General Ledger Reconciliation related to SOX controls. Coordinates audits with internal and external auditors. Provides support and manages documentation for the section’s forecast and budget related matters.
  • Compiles data for balancing, reconciliation, and reporting requirements for internal and external parties. Analyzes large volume of data with a high level of accuracy and attention to detail. Prepares and reviews monthly account reconciliations and journal entries to submit to Finance and Accounting.

Process Improvement

  • Researches and analyzes current work practices and develops processes that will result in increased user effectiveness, improved system accuracy, cost containment as well as increased customer satisfaction. Organizes, facilitates, and performs financial, statistical and operational studies to support process improvement initiatives and interprets process documentation. 
  • Works closely with ITS support team to develop recommended policies, guidelines, and procedures related to process improvement initiatives. 
  • Supports initiatives and projects in new technology, customer options and services, and/or process improvement that cross multiple organizations. Participates in cross functional teams/projects, including system integration and package-based implementation projects.
  • Participates in process design activities and workshops.

Training and Documentation

  • Researches, assembles, coordinates, and maintains Section’s training material and document all required Business and Regulatory requirements to enable understanding and resolution of system and/or process problems.
  • Assists in identifying specialized training needs and coordinates training sessions for department/division/section personnel.
  • Assists in training users by developing documentation of business policy and procedural changes, communicating changes, and performing informal and formal training. Coordinate the review, revision, and approval of procedures. Disseminate often complex information on a variety of related procedure issues and present it in a clear, concise form. 
  • Serves as subject matter expert to business unit on internal controls and accounting issues. Ensures documented procedures and controls are in compliance with SOX. As an SAP power user, provides support to department users, troubleshoots, and resolves general problems within the functional area of expertise, documents, and reports problems to the Help Desk, and helps department users learn how to problem solve independently.
  • As a Meter Data Management power user, provides support to department users, troubleshoots, and resolves general problems within the functional area of expertise, documents, and reports problems to the Help Desk, and helps department users learn how to problem solve independently.
  • Organizes, coordinates, maintains, and updates Customer Information System rate databases for all Companies in accordance with published Tariffs approved by the PUC.  Updates include all price changes filed with the PUC on a monthly, quarterly, annually (i.e. Energy Cost Recovery Clause factors, DSM) as well as all base revenue and revenue adjustment unit pricing changes related to General Rate Increases approved by the PUC. 
  • Develops test data and performs test of rate changes prior to implementing new rates or change in rate structures. Collaborates and coordinates with other sections in the Company to implement new pricing structures/tariffs and validate accuracy of calculations to meet SOX compliance.

Special Projects

  • Provides assistance with rate case testimonies, information requests, and other special projects as requested. Prepares specialized reports and confidential documents as required.
  • Participates in Company emergency response activities as assigned, including any activities to prepare for such emergency response.



Knowledge Requirements

  • Thorough knowledge of electric utility and non-utility billing, forecasting, budgeting methods and systems, payroll, and financial information systems; management theories and practices normally acquired through college level courses or equivalent experience.
  • Working knowledge of other SAP modules and functionality as it relates to billing and revenue reporting.
  • Working knowledge of MDMS as it relates to billing and revenue reporting.
  • Working knowledge and proper interpretation and application of company’s tariff and rates, rules and regulations and collective bargaining agreement.
  • Working knowledge of personal computers and/or mainframe systems. Demonstrated proficiency in using PC software programs (spreadsheets, word processing, database, presentation, and graphics) for fairly complex applications.
  • Working knowledge of data processing and security concepts and techniques.
  • Working knowledge of Customer Billing and Financial systems.
  • Bachelor’s degree in Accounting, Finance, Business or related discipline preferred.


Skills Requirements

  • Excellent written, oral, and listening communication skills to effectively collaborate with all levels in the company and external groups. 
  • Demonstrated effective presentation skills to present information in a professional manner.
  • Demonstrated ability to work in a team setting and work collaboratively across functional areas, levels, and departments to develop and implement process improvement initiatives and solutions.
  • Demonstrated ability to exercise good judgement in handling confidential and sensitive information and maintain a high level of integrity and work ethic.
  • Demonstrated analytical and computational skills for preparing, monitoring, and analyzing forecasts.
  • Ability to apply innovative and creative problem-solving skills. Ability to learn quickly when facing new challenges.
  • Demonstrated ability to maintain accuracy, confidentiality, and professionalism in a fast paced, multitasking work environment.
  • Demonstrated leadership, flexible in interpersonal style, and ability to influence and persuade various groups or individuals, frequently dealing with sensitive, difficult, or confrontational issues.
  • Strong commitment to teamwork and customer service.


Experience Requirements

  • Several years (3-5) of experience in billing and rate design.
  • Several years (3-5) of experience in accounting, budgeting/forecasting, finance.


Role: Professional 

Number of Vacancies: 1 

Location: Honolulu – Oahu

Hiring Range: The hiring range for the Billing & Accounting Analyst [Req ID 9059] position is $63,400.00 to $79,300.00. The person selected will be placed according to his/her skills and qualifications. 


About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.


Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.

Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii