Credit Supervisor - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged. 

BRIEF POSTING DESCRIPTION:

The P CD CREDIT Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional Supervisor)

JOB FUNCTION:

Responsible for leading, planning and effectively managing credit & collections policies, procedures & initiatives to align with corporate philosophy & strategic goals.

ESSENTIAL FUNCTIONS:

Lead the Companies re: Credit Collection Policies and Procedures

• Coordinates and facilitates new programs and process improvements for Hawaiian Electric, Maui Electric and Hawaiian Electric Light (the “Companies”) to manage credit & collections and impacts to other areas, while balancing customer satisfaction.
• Responsible for minimizing and maintaining the Company’s bad debt expense set by the Company and Public Utilities Commission (“PUC”).  Develops, recommends and institutes policies & procedures for the collection of delinquent accounts and the reduction of the arrears balances for the Companies.  Responsible for minimizing revenue lag delays set by the Company and PUC. 
• Reports and implements new Federal regulations.   Provides training and communication to managers and employees on how to evaluate information, exercise sound judgment, and determine whether events or processes comply with applicable laws, regulations, and organizational standards. 

Credit Section Operations

• Responsible for leading, planning and effectively managing the Credit Section. Oversees all sectional personnel matters including performance management and improvement, staffing and employee recognition, development, and conduct. Develops and maintains section operational procedures, standard and guidelines.
• Develops and coordinates training for employees on job procedures and allocation of tasks. Provides effective coaching, support and guidance to build and maintain a high performance, high productivity and high morale team.
• Develops and implements strategies and activities which contribute to increased productivity, efficiency, quality of service, and customer satisfaction.
• Responsible for all commercial, residential and government agency accounts with delinquent balances to ensure timely recovery. Responsible for credit and collections of non-commodity (or OCARs) billings.
• Ensures quality customer service by providing all customers the help and information requested.
• Responsible for selecting & monitoring of collection agencies and all vendors to ensure high dollar returns.
• Manages the decision making and processing of residential and commercial bankruptcies. Responsible for obtaining the best offer by the courts. Coordinates large bankruptcy cases for the Companies.
• Manages delinquent special needs customers within the regulations set by the PUC and disability act. Handles escalations for other areas including sensitive cases & PUC complaints. 

Other Tasks

• Determines present and forecasted operational needs for budgeting purposes including bad debt write offs.
• Assists Accounting Dept. with internal audits. Ensures SOX reports are updated and ready for Auditors.
• Manages subpoenas and provides testimony, serving as witness for the Company. Manage legal issues and works closely with internal and external legal counsel.
• Responsible for preparing consolidated company reporting. Ensures monthly reports are accurate and processed timely. 

Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response. Other duties as assigned.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Working knowledge of the principles of accounting, finance, or management or equivalent experience normally acquired through a college level degree or equivalent.
• Working knowledge of personal computers and related software applications such as spreadsheets, word processing, etc.
• Working knowledge of credit and collection principles and law.
• Working knowledge of Company’s tariff, rate schedules, and collective bargaining agreement.
• Working knowledge of SAP or equivalent company enterprise systems.
• Working knowledge of budgeting and forecasting principles.

Skills Requirements

• Advanced, effective written, listening and oral skills.
• Supervisory/leadership skills and ability to achieve results, measure performance, build and maintain effective management and performance systems, and manage a high-performance team.
• Must have or possess a valid State of Hawaii's driver's license to make occasional trouble call trips and court appearances. Must meet the standards in the Driver Safety Policy.
• Demonstrated leadership and flexibility in interpersonal style and ability to work with a variety of individuals frequently dealing with sensitive, difficult, confrontational issues while using tact, courtesy and discretion.  
• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Demonstrated strong analytical, negotiation, conceptual & administrative skills to assess the demands of the job, to recommend proper actions, and to handle multiple projects and programs.
• Ability to analyze business financial statements and other credit reports.

Experience Requirements

• Minimum 3-5 years of related work experience in credit management, or similar work experience in customer service, customer relations, credit operations, and/or accounting.
• Minimum 3 years educational or work experience with credit & collection laws or working with legal counsel.
• Several years (3-5) years of supervisory experience.

Role: Professional Supervisor 

Number of Vacancies: 1 

Location: Honolulu – Oahu 

Hiring Range: The hiring range for the Credit Supervisor - Oahu [Req ID 10534] position is $89,100.00 to $113,700.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. 

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
 

Affiliate Disclaimer

The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.

The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email ATR@hawaiianelectric.com.