Customer Energy Resources Coordinator

Date: Jun 27, 2024

Location: Honolulu, Hawaii (HI), US, 96813

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.




The P SE DER OPERATIONS Department of the P CUSTOMER ENERGY RESOURCES PROGRAMS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)



Administers, plans, and schedules Hawaiian Electric's Customer Energy Resources (CER) programs for all territories, processes incoming interconnection applications from end to end, and coordinates program implementation and related activities for all existing and future CER programs as they evolve.



  • Reviews, processes, and documents incoming agreements and validation of completed projects within required timelines; checks for completeness and accuracy of submitted documents and rejects/returns incomplete submittals; updates internal trackers; initiates and reviews W9 requests; follows up with solar contractors and/or customers to address discrepancies and responds to inquiries in a timely manner. Issues conditional pre-approvals to customers for CER interconnections. Works with other departments on interconnection process changes and communications.
  • Coordinates technical requirements; analyzes compliance documentation and executes agreements.
  • Assists in providing training and maintaining training material and documentation; planning and coordinating process improvements and quality control (QC)/quality assurance (QA) measures, and assuring these measures are in place; conduct periodic QC / QA checks of processes and reports results; ensure tariff timelines are in compliance.
  • Supports Division Director, Manager, and Supervisor to ensure customer compliance of installed and/or interconnected systems. Coordinates with Field Services, Revenue Protection, and others as needed to identify any unapproved/non-compliant photovoltaic (PV) systems, analyzes customer data, documents findings, ensures customer compliance, and policy enforcement. When agreement due dates are near or expired, analyzes, follows up, documents findings, and ensures customer compliance. 
  • Assists in the following duties related to customer communication: drafting and/or revising customer correspondence as policies or processes change; drafts and submits periodic review updates to program content on company website, as well as educational material that is program-specific; and coordinates review of such material with the various departments as required.
  • Performs other duties as assigned related to program administration of existing and future CER programs.  Participates in Customer Interconnection Tool (CIT) development and testing as needed. Sends existing equipment information or executed agreement information to customers when requested.  Initiate trouble tickets for CIT when needed.
  • Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response. Other duties as assigned.



Knowledge Requirements

  • 4-Year degree from an ABET-accredited college.
  • Demonstrated working knowledge of Distributed Generation administration, processing, and tracking.
  • Working knowledge of Microsoft Office software suite.
  • Working knowledge of online application software and CIS-SAP databases. 
  • Familiarity with Hawaiian Electric Companies applicable tariffs, Hawaii applicable state and federal regulations, permits, laws, and codes is highly desirable.
  • Familiarity with Hawaiian Electric Companies Rule 14 and other rooftop solar interconnection tariffs.


Skills Requirements

  • Customer focused with a high level of organizational skills, ability to multi-task, process, and follow-up systematically.
  • Motivated self-starter, able to work independently and meet deadlines.
  • Effective interpersonal skills with the ability to handle difficult and/or sensitive issues with tact, courtesy, and discretion.  This skill must be displayed under demanding conditions with internal and external customers through in-person interactions, written correspondence (i.e., email) and over the telephone.
  • In-depth analytical, organizational, planning, and conceptual skills to handle multiple projects, and priorities concurrently.
  • Effective oral, written, listening and platform skills to communicate with all levels inside and outside of the Company.
  • Ability to maintain high standards of business ethics and conduct and manage perceptions of all audiences by practicing and applying sound judgment.


Experience Requirements

  • 4 or more years of experience working in primary roles in the program administrative field.


Role: Professional 

Number of Vacancies: 1 

Location: Open to all Islands

Hiring Range: The hiring range for the Customer Energy Resources Coordinator [Req ID 9091] position is $57,600.00 to $72,100.00. The person selected will be placed according to his/her skills and qualifications. The hiring supervisor is KRISTINA L AWO.


Interested individuals who are employees of affiliate companies should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.


Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.  


Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii