Customer Engineering Senior Program Manager - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:  at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P CS CUSTOMER ENGINEERING 1 ADMIN Department of the P CUSTOMER ENGINEERING Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

JOB FUNCTION:

Lead design of all new policies, processes, standard operating procedures, other standards, or operational plans for major Engineering improvement initiatives spanning operating companies, process areas, divisions and departments to enable the Division to effectively execute and manage capital projects, programs and day-to-day operations. Uses mastery of improvement systems and engineering knowledge to lead the identification and resolution of improvements using significant research, conceptualization, reasoning, and interpretation.

ESSENTIAL FUNCTIONS:

• Leads design of new policies, processes, and procedures with a significant impact on departmental or divisional results. Influences business decisions made by leadership across process areas, operating companies and multiple divisions.  Represents the division in cross-functional process discussions and acquires the needed subject matter experts.  Responsible to maintain all active Engineering policies, processes and procedures.
• Develops solutions to problems and execution gaps by drawing upon best practices, expertise, and leadership.  Leads improvements in existing processes and systems and guides development of new processes and systems using significant research, conceptualization, reasoning, and interpretation.  Engages with internal and external stakeholders to disseminate information, address concerns, obtain approvals and resolve project-related problems.
• Interacts with internal and external stakeholders and vendors at various levels on matters with direct impact to an operating company, division and/or department.  Negotiate with others to reach understanding or agreement.  Conduct briefings with senior leaders.
• Prepares and conducts training of policies, processes and procedures for employees in the division. 
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
• Understands the Company’s Policies, Mission, Vision, Values, and are following the culture dimensions to ensure the success of the company.

BASIC QUALIFICATIONS:

Knowledge Requirements

•   A Bachelor’s degree in business, project management, engineering, or a related field or equivalent is required; Advanced training in business administration is desirable.

•   Mastery level knowledge of the current culture and environment at the Hawaiian Electric Companies typically acquired by working with many cross-functional teams within the companies.

•   Extensive knowledge of Lean thinking principles and best practices to achieve customer experience excellence including the Lean Foundation, deployment systems, continuous improvement, enterprise alignment and business results typically acquired through formal training. Able to obtain Certified Lean Sensei or Black Belt.

•   Thorough knowledge of project management standards and methodologies, including initiating, planning, executing, controlling, and closing projects, developing work breakdown structures, tracking progress and status, managing scope, mitigating risk, etc., typically acquired through formal training.  Able to obtain Project Management Professional (PMP) Certification.

•   Working knowledge of regulatory requirements (i.e. SOX, PUC, etc.).

•   Working knowledge of personal computers and related software applications such as spreadsheets, word processing, and ability to learn additional software tools to perform work.

•   Working knowledge and understanding of the application of the Tariff, Electric Service Installation Manual, Engineering Construction Standards and Practices, distribution design criteria, revenue metering, national electric code, and engineering standard practice processes and procedures..

•   Working knowledge of Engineering policies, processes, standard operating procedures.

•   Working knowledge of City, State and Federal laws and regulations as related to the placement of electric facilities along public rights of way, and cost sharing.

•   Thorough knowledge of Company policies and procedures contained in such documents as Company/Union agreement, Accident Prevention Manual; General Information Manual, Code of Conduct etc.

Skills Requirements

• Strong interpersonal and leadership skills to influence, motivate, and persuade various groups or individuals. Ability to handle difficult and/or sensitive issues while using tact, courtesy and discretion. Ability to resolve conflicts through active communication, negotiation and coordination.
• Great attention to detail, structure and rigor while demonstrating sound financial acumen in analysis, reporting, planning, budget and forecasting.
• Must have excellent facilitation and communication skills.
• Ability to conceptualize new ideas quickly, determine root causes of problems and develop solutions.
• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Demonstrated strong analytical skills for such tasks as preparing and monitoring program/project requirements, resolving cost and time constraints, and conflicting priorities.
• Excellent written, verbal, listening, analytical, problem solving and conflict resolution communication skills.
• Organizational and planning skills to handle various projects/assignments with different objectives, deliverables and completion schedules.
• Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for frequent or required driving positions stated in the Hiring Standards for Required Driving Positions policy.  These standards may be adjusted periodically to meet business and safety objectives.

Experience Requirements

•   Multiple (5 or more) years experience in the planning and/or design of electric utility systems including serving customers, or equivalent.

•    Viewed as a key expert and/or resource within field by those within the company.

•    Several (3) years experience in any combination of the areas of Customer Service, Energy Delivery, and Information Technology (including SAP solution) areas in the regulated electric utility business to ensure working knowledge of the business area.

•    Supervisory experience is desirable.

Role: Professional 

Number of Vacancies: 1 

Location: Honolulu – Oahu 

Hiring Range: The hiring range for the Customer Engineering Sr Program Manager [Req ID 9880] position is $107,700.00 to $139,800.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. 

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
 

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.