DIR, ITS

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:  at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P EA ADMINISTRATION Department of the P INFO TECHNOLOGY & SVCS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Director)

JOB FUNCTION:

Leads the team that delivers world-class information technology products and services to the rest of Hawaiian Electric, Maui Electric, Hawaii Electric Light, and HEI.

ESSENTIAL FUNCTIONS:

• Builds effective partnerships with client organizations at all levels. Learns the challenges and aspirations of client organizations and seeks opportunities to help them excel through the use of information technology. Assists in the formulation and refinement of HEI, Hawaiian Electric, Maui Electric, Hawaii Electric Light, and IT strategies. Leads the formulation of goals for ITS, based on those defined strategies. Communicates established strategies to the ITS team. Assesses performance results against strategic goals. Refines goals, policies, processes and projects to improve the attainment of strategic success.  Participates in the IT governance process.
• Leads the conception, definition and implementation of ITS policies and business processes to support our clients’ business processes. Leads the definition and management of on-going operations to achieve goals. Leads the definition, measurement and evaluation of key performance indicators (KPIs) for operations. Improves operations based on measurements and assessments.
• Identifies and charters projects to improve our support for our clients’ business processes and otherwise achieve the organization’s goals. Leads ITS’ participation in enterprise-wide projects and other initiatives. Ensures that ITS projects, and ITS’ elements of enterprise projects are well-managed. Provides counsel to client management on the conduct of enterprise projects.
• Designs and refines the structure of the ITS organization to best carry out its processes and projects. Determines the appropriate nature and quantity of staff required to perform the defined work effectively and efficiently. Leads the development of ITS budgets and tactical plans, and their implementation.
• Leads the development of the ITS team, which includes but is not limited to recruitment, performance management, employee development, and succession planning.  Personally leads the ITS leadership team, consisting of the manger’s direct reports, and others as designated. Cultivates mentoring relationships with more junior ITS members to assist with their professional development, and to identify candidates for future opportunities.
• Builds the effective relationships with partners and suppliers, both internal and external to Hawaiian Electric. Leads the selection of external partners and suppliers, the development of agreements with them, and the establishment and measurement of performance metrics. Leads the process of managing product and service agreements, including the improvement of performance and value over time.
• Oversees the overall Enterprise system support organization, including technical and functional SAP teams to ensure efficiency, effective management and maximized capability of the system to meet the company’s strategic goals.  Enable the SAP application operations and application development groups to operate as a well-functioning team. Oversee the planning and budgeting of SAP and other system initiatives.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Working knowledge of information technology, including computers, printers, collaboration software and equipment, servers, networking, cloud services provisioning, Internet technology, and data center operations, ; working knowledge of telephony systems including voice-over-IP and wireless technologies is highly desirable.
• Working knowledge of IT infrastructure and operations and establishing and providing service level goals. 
• Working knowledge in managing an IT service desk and providing call and ticket metrics to meet or exceed efficiency and customer service goals.
• Working knowledge of the major elements of the electric utility business, especially in a regulated environment, is highly desirable.
• Working knowledge of computers and related software applications such as spreadsheets, word processing, presentations, e-mail, etc.
• Thorough knowledge of corporate planning, budgeting, and control principles and practices; Knowledge in context of the utility business is highly desirable.
• Knowledge of policies and procedures contained in such documents as Company/Union agreement; Accident Prevention Manual; General Information Manual, and similar documentation, is desirable.

Skills Requirements

• Demonstrated ability to build effective working relationships with business leaders at all levels of the organization.
• Demonstrated ability on providing excellent customer service.
• Demonstrated ability to lead a team of 100+ professionals through challenging times to successful outcomes.
• Demonstrated ability to build great teams, and to mentor the professional development of individual team members.
• Demonstrated ability to work effectively with customers, regulators, contractors, consultants, suppliers, government agencies, labor unions, community groups, and other business partners. 
• Demonstrated effective written, verbal and listening communication skills.
• Demonstrated ability to make good decisions quickly and with limited information, to monitor results, and to refine or revise decisions based on observed outcomes.
• Demonstrated ability to handle difficult and sensitive interpersonal issues effectively, yet compassionately, using tact, courtesy and discretion.
• Demonstrated ability to manage business operations, including their measurement and improvement over time.
• Demonstrated ability to manage challenging projects successfully.

Experience Requirements

• Ten or more years of experience in the management of service organizations, preferably involving information technology or the regulated utility business.  
• Five or more years of experience in the management of managers, preferably involving information technology or the regulated utility business.
• A Bachelor’s or Master’s degree in engineering, information systems, business or an equivalent is highly desirable.  Advanced training in business administration is highly desirable.

Role: Director 

Number of Vacancies: 1 

Location: Honolulu – Oahu

Hiring Range: The hiring range for the DIR, ITS [Req ID 8905] position is $133,200.00 to $173,200.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.