Electric Vehicle Charging Station Analyst - Oahu, Maui or Hawai'i Island

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:  at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P LC ELECTRIFICATION OF TRANSPORTATION Department of the P ELECTRIFICATION OF TRANSPORTATION Division at Hawaiian Electric Company has 1 Management vacancy available. This position may be filled on Oahu, Maui, or Hawaii Island (Role: Professional)

JOB FUNCTION:

Provides expertise, guidance, knowledge, and technical support of public charging station operation and maintenance to ensure high service reliability and operational safety by reviewing, analyzing, and monitoring all public charging EV stations, Tier 1 investigation and troubleshooting of Electric Vehicle Supply Equipment (EVSE) related issues, provides technical support for various operational teams for preliminary testing and repairs, and assisting drivers over station utilization. Performs duties according to established procedures as well as creates standard operating procedures and provides guidance to others.

ESSENTIAL FUNCTIONS:

• Technical Services: Monitors EV charging station dashboards and various social media sites and webapp EV location maps to spot performance issues. Logs all issues discovered and works with required personnel to assign relevant issues to internal or external field resources for investigation and repair. Reports station uptime metrics and analyzes usage trends. Maintains site-level documentation of all service-related activities to include corrective and preventative maintenance reports. Coordinates with EV supply equipment and EV service provider contractors as needed. Initiates, manages, and closes internal and external operational workflows.
• Resource Coordination and Material Management: Coordinates field repairs with internal resources, EVSE vendors, site hosts, and drivers. Logs repairs following Company process for internal and external communication, as needed. Works collaboratively with internal and external partners to uphold service agreements. Creates and maintains the spare parts inventory to be used by internal resources for service responses and preventative maintenance tasks. Request’s spare part proposals, track vendor invoices, and work with warehouse management to ensure materials arrive accordingly.
• Communication and Customer Services: Provides advanced notice to the public about any scheduled or emergency repairs via email, and webapp EV location maps social media, and/or physical signage placed on the equipment and creates warranty repair proposals for EVSE manufacture. Post updates to websites, applications, and social media platforms informing customers of the current status of charging hardware on an as-needed basis. Captures customer feedback from e-mail, social media, phone calls, or in-person interactions and generates new trouble tickets as needed. Works cross-functionally to correspond with customers via e-mail, phone, or social media to help solve issues that arise while charging, and monitors and responds to customers via established processes. Assists members of the public using the charging stations, including providing instructions on equipment use and answering general questions about equipment functionality.
• Equipment Testing and Commissioning: Assists with the commissioning process of new station installations throughout Hawaiian Electrics service territory. Tests chargers while using all means of access control (credit card, RFID card, and mobile application) as needed to ensure proper functionality.
• Performs additional department-related responsibilities as assigned.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Advanced knowledge of customer services and asset management, preferably with utility experiences
• Advanced knowledge of industry best practices to solve complex problems. Continuous improvement mindset and practices to take new perspectives on existing solutions.
• Working knowledge of personal computers and mainframe systems and related software applications, i.e., spreadsheets, word processing, etc.
• Ability to read and understand design schematics, construction documents, and technical repair guides.
• Working knowledge of project management/coordination practices.
• 1-2 years of experience working around mixed voltage system.

Skills Requirements

• Works with a limited degree of supervision, with oversight focused only on complex new assignments.
• Works with full proficiency in station monitoring, troubleshooting, customer services, and external repairs technical processes and procedures through job-related training and considerable on-the-job experience.
• Good oral and written communication skills to manage a wide variety of internal and external stakeholders to effectively dispatch resources for station repairs and to provide customer services.
• Explains difficult or sensitive information and works to build consensus.
• Demonstrated ability to provide work directions to contractors.
• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Ability to handle difficult and/or sensitive issues while using tact, courtesy, and discretion.
• Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for frequent required driving positions stated in the Hiring Standards for Required Driving Positions policy.

Experience Requirements

• Several (3-5) years’ customer service experiences.
• Several (3-5) years’ experience preferred with electronic preventive maintenance systems.
• 1-2 years of experience managing assets.

Role: Professional 

Number of Vacancies: 1 

Location: Oahu, Maui, or Hawaii Island

Hiring Range: The hiring range for the Electric Vehicle Charging Station Analyst - Oahu, Maui or Hawai'i Island [Req ID 9338] position is $76,500.00 to $97,600.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.