Manager, EPE Business Process & Continuous Improvement - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged. 

BRIEF POSTING DESCRIPTION:

The P EP ENTERPRISE EXECUTION Department of the P ENTERPRISE ARCHITECTURE & PLANNING Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Manager Supervisor)

JOB FUNCTION:

Responsible for supporting the identification, prioritization and execution of performance excellence initiatives/projects/programs enterprise-wide in alignment with corporate strategy.  Provides expert execution on business process improvement, program/project management, process/project budgeting/costing, resource estimation, and regulatory guidance.  Ensures strategic alignment in the execution of initiatives and measures success via post process improvement/program/project benefits realization.  Aligns with and coordinates initiatives/programs/projects to the Strategic Transformation Plan and financial/budget goals.  Supports activities related to interactions with internal and external process areas.  Responsible for the continuous improvement of assigned functional areas.  Responsibilities are tri-company wide.

ESSENTIAL FUNCTIONS:

• Business Process and Continuous Improvement (CI) – Works with leadership to identify, analyze, prioritize, and improve business processes in alignment with achieving strategic goals.  Responsible for the successful execution of continuous improvement events and/or business process analysis in support of initiatives/programs/projects. This includes but not limited to implementing and sustaining the corporate CI Strategic Plan, CI Deployment Plan, CI Communication Plan, execution Records Management and Archives, Operations Room and Information Center, Recognition Program, Governance and formal monitoring of the successful execution of such plans.  Practices Plan, Do, Check, Adjust (PDCA) routinely.
• Costing and Benefits Realization – Responsible in execution to ensure that processes/programs / projects follow measured guidelines for business process improvement, business case analysis, budget development and costing, resource assumptions and allocation, and planning assumptions (taking into account regulatory, environmental and permitting requirements).  Mentors management to develop strong business cases that deliver on benefits.  Monitors and reports on initiative/program/project’s ability to deliver post process improvement/program/project operational success aligned with strategy.
• Program/Project Management – Works with leadership to identify, analyze, prioritize, and schedule interrelated process initiatives to achieve strategic goals.  Responsible for the successful requirements gathering of the program/project, and reports on program/project goals, strategy, progress and status.  Is considered the conduit for inter-related initiatives and proactively negotiates, and manages the issues associated with shared resources be it labor, dollars, logistics, and/or inter-related program/project objectives.
• Process and Project Governance Support – Responsible for supporting and participating in established program management and CI governance processes.  This includes but is not limited to:  Following all defined procedures in respective charters (analysis, prioritization, and approvals), capturing and publishing meeting minutes, managing and maintaining the workspace, and organizing its agenda.  Additionally, be responsible to ensure appropriate connection between unit level PMOs/Champions and governing bodies at the various levels throughout the Hawaiian Electric companies.
• Business Process and Project Management Training and Mentoring – Responsible for conducting peer portfolio and program management training/mentoring, and on-boarding enterprise wide.  Contributes to the building and maintenance of the Hawaiian Electric (tri-company) Project Management methodology, tools and training materials.
• Develop, Maintain, and Monitor Execution of the EPE Methodologies – Responsible for contributing towards the development, rigorous execution and monitoring of the Hawaiian Electric (tri-company) Business Process and Business Analysis methodologies.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Thorough knowledge of performance management; including operational and service excellence execution in support of an integrated enterprise that is well aligned with the overall corporate strategy.  Understands and demonstrates expert capabilities in conducting continuous improvement events, business process analysis, programs and projects.
• Thorough knowledge of the principles of business process, portfolio and project management financials (includes business case development, justification and realization) and how it is associated with corporate strategic planning, regulatory, and budgeting cycles.
• Working knowledge of business process and project management standards and methodologies, including define, measure, analyze, improve, control (DMAIC), value stream, voice of the customer, waste reduction, initiating, planning, executing, controlling, and closing projects, developing work breakdown structures, tracking progress and status, managing scope, mitigating risk, business analysis and business case development, etc.
• Working knowledge of portfolio management; including idea generation, prioritization, management, portfolio balancing, program/project termination or deferment, and specifically in the understanding of the associated trade-offs and integrated relationship between programs and projects as it directly relates to achieving strategy.
• Working knowledge of regulatory requirements (i.e. SOX, PUC, Permiting, etc) highly desired.
• Working knowledge of technology automation (i.e. personal computers and/or mainframe systems) and related software applications (i.e. business process/project management and productivity tools, etc.).

Skills Requirements

• Ability to develop, lead and mentor others through acquisition of new skills in the business process and CI discipline; while sharing these skills with others on a periodic basis.
• Ability to analyze, strategize and schedule interrelated initiatives based upon their strategic value, risks, scope, schedule and resource requirements.  Oversees the concurrent planning and delivery of interrelated projects, inspects project deliverables to ensure project quality.
• Ability to conceptualize new ideas quickly.  Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.  Ability to determine the root causes of issues and problems and quickly develops solutions to resolve them.
• Requires a high level of cross-functional responsibility where the building and aligning of teams is crucial.  Must have excellent facilitation, communications, and leadership skills – especially applied to teams that do not directly report to the portfolio/program/project manager.
• Requires a great attention to detail, structure and rigor while demonstrating sound financial acumen; in analysis, reporting, planning, budget and forecasting.
• Excellent organizational skills.  Ability to multi-task, process and follow-up systematically.
• Demonstrated strong analytical skills for such tasks as preparing and monitoring business processes/program/project requirements, resolving cost and time constraints, and conflicting priorities.
• Strong interpersonal skills to influence, motivate, and persuade various groups or individuals.    Ability to handle difficult and/or sensitive issues while using tact, courtesy and discretion.

Experience Requirements

• Ten (10) or more years experience in being a business process lead and/or CI practitioner; including at least eight (8) years experience in managing enterprise initiatives / programs / projects.
• Five (5) or more years of supervisory experience.
• Bachelor’s degree in computer science, engineering, project mgt, process engineering or related field or equivalent work experience.
• Experience with the regulatory, social, public affairs (neighborhood boards, community groups, government agencies, political leaders, media, etc) review processes is desirable.
• Experience within a public utility environment is desirable.
• Certified Lean Six Sigma (LSS) Green Belt is required.
• Certified IIBA Certified Business Analysis Professional (CBAP) is required.
• Certified Lean Sig Sigma (LSS) Black Belt is desired but not required.
• Certified Project Management Professional (PMP) is highly desired but not required.
• Certified Cost Estimator and Analyst (CCE/A) is desired but not required.

Role: Manager Supervisor 

Number of Vacancies: 1 

Location: Honolulu – Oahu

Hiring Range: The hiring range for the Manager, EPE Business Process & Continuous Improvement [Req ID 10763] position is $123,000.00 to $159,800.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. 

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer

The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.

The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email ATR@hawaiianelectric.com.