Manager, IT Infrastructure & Operations

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:  at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P EI INFRASTRUCTURE & OPERATIONS Department of the P INFO TECHNOLOGY & SVCS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Manager Supervisor)

JOB FUNCTION:

Directs the ITS IT Infrastructure & Operations division, including staff responsible for IT infrastructure planning and engineering; infrastructure technical support; infrastructure system administration; data center operations; and research & development.  In collaboration with other CIO Process Area divisions, directs investigation and implementation of new IT business products and services that increase revenues, achieve cost savings, increase productivity and improve customer satisfaction, in alignment with the company strategic plan.  Collaborates with other sections to achieve infrastructure objectives.  Enforce Company security policies at the planning and design levels. Ensures that IT infrastructure operational processes are optimized, documented, and communicated appropriately.  IT infrastructure includes server, data center, customer bill print operations and mailing services required for business information systems and applications

ESSENTIAL FUNCTIONS:

• Oversees staff functions including IT infrastructure:
  • planning and engineering;
  • technical support;
  • installation and maintenance;
  • system administration;
  • and,
  • research and development.
• In leading and overseeing the above:
  • Leads development of guidelines and processes for the acquisition, building, modification and interfacing of IT resources to ensure optimal returns from the Company’s investment.
  • Facilitates, plans, and coordinates inter-divisional planning and infrastructure activities to ensure Company/department goals and objectives are achieved.  Collaborates with all CIO Process Area sections to develop and coordinate short-range technical strategies to meet project/business needs; and long-range strategies, models and architec­tures which ensure that the IT infrastructure supports the long-range Company strategic plans.
  • Coordinates overall project management of department-level infra­struc­ture projects.
  • Leads efforts to make the planning process an ongoing effort, and link business needs through IT infrastructure vision, plans and budgets.  Evaluates how IT is currently being used by the business, strategic fits, and how effectively it is supported.  Identifies opportunities to simplify IT infrastructure and better integrate systems.
• Oversees the ITS data center, servers, bill printing and mailing services  operations.  Ensures effective, high quality and timely operations and maintenance for the enterprise server production control and computer operations to meet customers’ service expectations/levels and that essential operating reports are provided.  Ensures the periodic installation, reconfiguration, documentation, and training for computer peripheral and environmental equipment. 
• Serves as a consultant/advisor to the Chief Information Officer, Chief Information Security Officer, ITS Director, and the other CIO Process Area section directors regarding IT infrastructure trends.  Monitors industry and technological plans and developments, adoption and deployment of technology by other utilities/industries, and incorporates into infrastructure plans.
• Administers personnel matters including performance development & evaluation, employee achievement recognition, hiring and disciplinary actions.  Ensures safety and training of personnel.
• Forecasts, monitors and controls expenses associated with the IT Infrastructure & Operations section, external alliances and acquired services.

• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Thorough  knowledge of  information technology systems and services, including Microsoft Windows, Unix/Linux, client-server, and internet/web technology and applications; programming; internal controls (backup, problem/change management, security and auditable issues); performance monitoring; capacity planning; migration planning.
• Thorough knowledge of IT security issues, including strong understanding  of vulnerable points of entry, types of security attacks, patch management strategies, file and network permission strategies, user account management safeguards, plus a solid understanding of TCP/IP from a security point of view.
• Thorough knowledge of computer networking (LANs and WANs) is desirable.  Includes knowledge of operating systems (e.g., Windows platforms, Unix/Linux) through certification or equivalent experience.
• Working knowledge of Microsoft operating system concepts, servers and storage area networks.
• Working knowledge of business principles and practices including preparation of business case analyses, preparation of requests for proposal, contract negotiation, and contract administration.
• Working knowledge of personal computers and related software applications such as spreadsheets, word processing, presentations, etc.
• Working knowledge of corporate planning, budgeting, and forecasting systems and procedures.
• Working knowledge of policies and procedures contained in such documents as Company/Union agreement, Accident Prevention Manual, General Information Manual, etc.
• A Bachelor’s or Master’s degree in information technology, engineering, business or science and technology field.

Skills Requirements

• Demonstrated leadership skills including effective written, oral, listening, presentation and interpersonal skills in order to work effectively with all levels of the company and with outside contractors, consultants, governmental agencies, community groups, customers, and business allies.
• Strong analytical, organizational and conceptual skills to simultaneously manage a variety of projects, programs and assignments.
• Demonstrated presentation and platform skills to conduct and facilitate briefings and high-level meetings.
• Ability to lead team-building and develop work group.
• Ability to remain flexible in a demanding and sometimes ambiguous work environment, and to adapt to rapidly changing priorities.
• Demonstrated interpersonal skills to handle confrontational, difficult and sensitive issues.  Ability to handle such issues with professionalism while using tact, courtesy and discretion.
• Demonstrated in-depth analytical and administrative skills required for such tasks as preparing, monitoring and analyzing forecasts; preparing performance appraisals and conducting interviews; and carrying out Company/Department policies and procedures.
• Serve as a role model of customer service skills and develop skills in direct reports.

Experience Requirements

• Multiple (5-7) years experience in a multi-functional service organization, involving IT planning, management, and developing effective IT infrastructure. 
• Several (3-5) years managerial/supervisory experience is highly desirable.
• Experience with computing infrastructure, including existing capabilities, constraints, and future needs is preferred.
• Electric utility experience is desirable.

Requirements are representative of minimum levels of knowledge, skills, and abilities.  To perform the position successfully, the incumbent will need to demonstrate the use of these knowledge, skills, and abilities at an "Effective" level.

Role: Manager Supervisor 

Number of Vacancies: 1 

Location: Honolulu – Oahu 

Hiring Range: The hiring range for the Manager, IT Infrastructure & Operations [Req ID 9494] position is $118,200.00 to $153,600.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.