Quality Assurance Analyst

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:  at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P EY QUALITY INTEGRATION & DATABASE SVCS Department of the P SOFTWARE APPLICATION SVCS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

JOB FUNCTION:

Perform development, documentation, implementation, and operation of quality assurance standards and measures for technical and functional system changes.  Perform , manage, and establish Quality Assurance processes to ensure software applications and/or hardware platforms meet defined business requirements through manual and/or automated testing.  Gather, analyze, and report/present data in support of business cases, proposed projects, and system requirements.  Includes writing scripts for tracking defects and fixes in software application development and implementation, installation of new/replacement hardware, and operating systems.  Apply proven analytical and problem-solving skills to help validate processes through careful testing in order to maximize the business investments in information technology initiatives.  Create data inside QA environments for testing purposes.

ESSENTIAL FUNCTIONS:

• Identify problems with the software and/or hardware projects, enhancements, and/or defect fixes and their design.  Create, develop, design, and maintain detailed test scenarios.  Develop and implement functional, performance, stress, integration, sequence, and regression tests.  Contribute to testing efforts by presiding over them and/or assisting in a hands-on role.  Ensure test plans/scripts are followed.  Document test activity.  Review and check test cases for accuracy.  Prepare reports on problems that arise during testing.  Audit reports to verify integrity of system and process operation.  Automate tests where appropriate.
• Interpret and document error reports from system users.  Track reported problems with system and processes.  Prepare evaluation test reports.
• Maintain, patch, configure, administer, and operate tools and applications associated with quality assurance processes.  Participate in the code migration process, in some cases up to the final approver in terms of what is transported into production environments.  Serve as a testing subject matter expert in terms of tools owned and operated by the company along with a familiarity of competing products on the market.  Work with internal and external auditors to create, modify, retire, and/or explain IT QA controls.  Collect and disseminate information necessary to comply with SOX and other audits.
• Support the development and implementation of new QA processes for the department.  Remain familiar with QA tools, processes, and best practice in the industry, using said knowledge for continuous improvement purposes.
• Remain available for both scheduled and unscheduled work.  Said work is occasionally required outside normal business hours and on weekends.  Other duties as assigned.

• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Extensive knowledge of the principles of information, data and office technology management normally acquired through college level courses or equivalent experience.
• Working knowledge of the major elements of the electric utility business, especially in a regulated environment.
• Extensive or advanced knowledge of one or more technical disciplines ranging from Unix, client-server/multi-tier, and/or workstation/PC/Internet technologies and systems development.
• Ability to document and execute an integrated test plan and a user acceptance test plan
• Working knowledge of SAP Customer Information System.
• Thorough knowledge of business process improvement and process engineering concepts.
• Working knowledge of the role of information systems in the enterprise is desirable.
• Thorough knowledge of personal computers and related software, prepare reports, create reporting systems, communicate via the internet, and evaluate and implement new software or software enhancements.
• Extensive knowledge of strategic planning, quality engineering, data processing, and security concepts and techniques normally acquired through college level courses or equivalent experience.

Skills Requirements

• Demonstrated ability to build effective working relationships at all levels of the organization. Excellent interpersonal skills and the ability to influence and persuade various groups or individuals.
• Demonstrated strong communication skills, both verbal and written, normally gained through experience, training, and the exercise of “innate” abilities. 
• Analytical and conceptual skills to assess issues, to recommend and implement appropriate actions.
• Demonstrated skills and abilities to work with a variety of individuals occasionally dealing with sensitive, confidential, difficult or confrontational issues.
• Excellent communication skills required to document and report on defects and other software issues
• Strong problem-solving ability
• Experience with application testing automation tools (e.g. Load Runner, Quality Center, etc.)

Experience Requirements

• (5 or more years) programming/support experience in a computing environment (e.g. client-server/multi-tier Unix or Windows platforms) using one or more of the languages and techniques employed at HECO.
• Two (2) to Three (3) years of experience in the customer service (preferred) and/or other operational areas in the regulated electric utility business desired.
• A Bachelor’s or Master’s degree in business, computer science, engineering, or a related field or equivalent; Advanced training in business administration is desirable.
• 3+ years experience in a Quality Assurance Development or Functional role
• Knowledge of the systems management industry an asset

Role: Professional 

Number of Vacancies: 1 

Location: Honolulu – Oahu 

Hiring Range: The hiring range for the Quality Assurance Analyst [Req ID 9456] position is $76,500.00 to $97,600.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.