Revenue Management Credit Specialist - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged. 

BRIEF POSTING DESCRIPTION:

The P CD CREDIT Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available.  (Role: Professional)

JOB FUNCTION:

Responsible for the recovery of monies owed to the company to maximize cash flow, reduce bad debt and provide support and other services to increase customer satisfaction. Develops processes and guidelines for Customer Service Revenue Management Department work practices and procedures.  Analyzes special request and negotiates payment arrangements.  Responsible for providing accurate, timely and effective financial information, analysis, recommendation and administrative services.

ESSENTIAL FUNCTIONS:

• Builds and maintains positive relationships with Hawaiian Electric Companies, Commercial and Residential customers.  Provides support and other services to increase customer satisfaction.
• Provides assistance to commercial and residential customers to resolve complex, unique or unusual billing and payment concerns.  Leads negotiation efforts to establish payment arrangements for large delinquent balances.
• Investigates, analyzes and resolves system application issues by applying knowledge of application functionality and associated business processes.  Interacts effectively with business units to ensure changes meet business and regulatory requirements.
• Supports the company’s strategic plans, policies and helps develop processes for commercial and residential customers to increase overall customer satisfaction.
• Processes the companies Subpoena requests and ensures accurate data is transmitted.  Collaborates with the Legal Department and outside counsel on complex bankruptcies for residential and commercial customers for the companies.  Reviews and acts upon all court documents and proposed plans to ensure maximum recovery for the companies.  Processes probates, receiverships and foreclosure documents.  Ensures recovery of debt by filing court documents by the court appointed date.  Represents the companies in court in the absence of Credit Supervisor (Custodian of Records).
• Prepares monthly Sarbanes –Oxley (SOX) bankruptcy reports for the companies to ensure accuracy and proper financial forecasting. 
• Leads the effort to ensure large commercial accounts are secured.  Analyzes and identifies potential financial risk and reviews financial statements.  Negotiates and obtains utility bonds, letters of credit, personal guarantees and cash deposits on commercial accounts.  Researches and analyzes various reports in order to accurately determine risk.
• Leads efforts to collect or recommend disconnection for residential and commercial customers with returned payments.  Executes disconnection orders to Field Service.  Coordinates disconnections with the Public Utilities Commission (“PUC”), our Field Services Division, and/or Meter Division.  Provides exceptional customer service for our life support, elderly and handicap residential customers, non-utility, and government accounts.  Performs field visits as needed.
• Responsible for collections on all delinquent accounts including past 3 months APUA (Accumulated Provision for Uncollectable Accounts).  Prepares commercial accounts for collections and coordinates legal collections with our internal and external legal counsel.  Prepare commercial and residential accounts for external collection agencies and credit counseling services.
• Resolves the companies’ related PUC customer service complaints and Better Business Bureau (BBB) customer service complaints.
• Builds effective partnerships across the Hawaiian Electric Companies and Process Areas focused on joint problem solving and collaboration.  Manages customer situations to achieve the proper balance between the companies and the customer’s interest.
• Facilitates, manages and audits quarterly FACTA transactions for the companies and ensures the companies comply with Federal laws.  Researches and analyzes processes and resolves potential risk issues.
• Investigates, analyzes, reports and resolves fraudulent commercial and residential accounts.  Communicates effectively with the supervisor to ensure the commercial and residential customer’s information is secure.  Responsible for negotiating payments for customers who have been investigated by our Revenue Protections Department to ensure full recovery of the delinquent balance.
• Participates in Company emergency response activities, as assigned, including any activities to prepare for such emergency response.   Other duties as assigned.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Working knowledge of personal computers and/or mainframe systems.  Demonstrated proficiency in using PC software programs (spreadsheets, word processing, database, presentations and graphics) for fairly complex applications.
• Working knowledge of Systems Application Product (SAP)
• Advanced knowledge of Bankruptcy Laws, Probate Laws and Credit and Collection practices and laws.
• Working knowledge of payment processes and billing processes.
• Advanced knowledge of consumer credit bureau reports and report interpretation skills.
• Working knowledge of utility rate structures and calculations, tariff and utility operations.
• Thorough knowledge of business analysis, and communication skills.
• Working knowledge of business process analysis and modeling techniques for assessing organizational performance and process/performance management standards and methodologies.
• Working knowledge of organization change management best practices, concepts and approaches.
• Working knowledge of Accurint, Dun and Bradstreet and Credit Reports.
• Proven track record for leading cross-functional joint-problem solving and collaboration.

Skills Requirements

• Demonstrated leadership skills and abilities to work with a variety of individuals frequently dealing with sensitive, difficult, or confrontational issues while using tact, courtesy and discretion.
• Maintains a high degree of professionalism in job function through continued training and development, professional association involvement and community involvement.
• Demonstrated ability to exercise good judgment in handling confidential and sensitive information and maintain a high level of integrity and work ethic.
• Demonstrated ability to maintain accuracy, confidentiality, and professionalism in a fast paced, multitasking work environment.  Apply innovative and creative problem-solving skills.  Ability to learn quickly when facing new challenges. 
• Excellent written, oral and listening communication skills to effectively collaborate with all levels in the company and external groups.
• Advanced negotiation and problem-solving skills preferred.  Strong analytical, organizational, planning, and administrative skills.
• Demonstrated ability to evaluate information to determine compliance with standards to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Demonstrated ability to analyze personal and business financial statements.
• Demonstrated ability to work with various internal and external customers. 

Experience Requirements

• Multiple years (5-7) of professional experience in customer service, communication, account management, utility operations or related fields including experience in performing analytical and/or technical consulting work with direct customer contact and conflict resolution 
• Multiple years (5-7) experience in Payment Processing, Billing, Meter reading and Customer Field Services preferred.
• Several years (3-5) related experience in small claims, court processes and filings; FACTA and credit reporting agencies (i.e., Experian, Equifax and TransUnion) preferred.

Role: Professional 

Number of Vacancies: 1 

Location: Honolulu – Oahu

Hiring Range: The hiring range for the Revenue Management Credit Specialist - Oahu [Req ID 10691] position is $66,000.00 to $82,500.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. 

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
 

Affiliate Disclaimer

The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.

The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email ATR@hawaiianelectric.com.