Sr Research & Data Analyst - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged. 

BRIEF POSTING DESCRIPTION:

The P QO DIGITAL COMMUNICATIONS Department of the P DIGITAL COMMUNICATIONS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

JOB FUNCTION:

Coordinates and implements customer research for residential and commercial customer satisfaction, time-of-use, and other research and data needs, as well as conducts evaluation, forecasting, market research, and other research related efforts.

ESSENTIAL FUNCTIONS:

• Conducts data collection, cleansing and preparation as needed to provide statistical analysis for ongoing and new research projects which include but are not limited to quarterly Customer Satisfaction reports for both residential and commercial customers and customer transaction reports. Manages the online research panel and conducts monthly surveys to gain insights and better understand customers’ needs. Takes a lead role,  advises and trains other analysts in the design, development, and implementation of studies, data collection, analyses, and related efforts in areas including market research, customer research, demand response, electrification of transportation, time-of-use, and other program-specific evaluation, financial analysis, forecasting, economic analysis, advertising and promotions, program development, advertising and promotion effectiveness, and related areas. Develops, advises and trains other analysts in standards of presentation quality, graphics and written reports of results and analyses. Presents results of analyses to peers and senior leadership as needed. Leads efforts to maintain and analyze consistency and reasonableness of data and apply technical concepts and methodologies, synthesize/integrate important information from a variety of sources and large volumes of data.
• Coordinates and assists with execution of focus groups by customer segments, based on need or regulatory requirement, in collaboration with external market research vendors. Seeks and understands the use of emerging digital tools, including AI, by other utilities for collection, measurement and insight into customer demographics, preferences and attitudes. Develops new research tools and tactics, with emphasis on efficiency and efficacy, to address evolving business needs and regulatory directives.
• Leads design and execution of research to determine effectiveness of Public Safety Power Shutoff (PSPS) communications and engagement programs and to assess customer needs through surveys, focus groups and other tactics. Serves as back up for PSPS program to disseminate voice, email and text messages to customers as needed, which may require knowledge of basic HTML and ability to easily pick up new technology tools to support the Company’s strategic goals.
• Responds to information requests (IRs) and related regulatory requirements and directives as assigned, including gathering data and information needed to fulfill responses to inquiries from regulators, elected officials and other parties. Demonstrates tact, courtesy and discretion in handling sensitive issues. 
• Participates in Company emergency response activities as assigned, including roles within Incident Management Team structure, and activities required to prepare for such emergency response. Completes safety and emergency training as assigned. Performs other duties as assigned.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Extensive working knowledge of applied statistics, economics, marketing, finance, accounting, or engineering in a leadership role.  Strong background in quantitative methods, normally acquired through graduate level courses and hands on experience leading analytic efforts.
• Advanced degree in one of the above fields preferred.  Proficiency in technical and non-technical writing and presentation preparation required. Thorough understanding of quantitative and marketing principles desired, with a preference for hands-on experience in a marketing leadership position directing the use of econometric, financial, and statistical analytic methods.
• Considerable experience in developing, creating, manipulating, and analyzing large databases and data sets.
• Extensive working knowledge of personal computers and/or mainframe systems and related software applications such as spreadsheets, presentation and graphics software, word processing, statistical packages, and database managers.
• Knowledge of energy technologies, equipment, and economics.
• Understanding of the unique regulatory and political environment in which the Company operates, plus an understanding of the changing dynamics in the industry, including business models and public policy.

Skills Requirements

• Ability to navigate high level issues and assignments, including leadership and corporate skills necessary to act as Director in the Director’s absence or at his or her direction.
• Leadership and interpersonal skills necessary to collaborate effectively within the process area and across the Company, with special emphasis on understanding the specific needs, objectives and challenges within Customer Service.
• Presentation skills suitable to all audience levels and the ability to make complex issues understandable at all levels of the organization.
• Ability to understand, discuss, and present complex issues and offer solutions. Excellent written and oral communication skills and the ability to lead and coordinate others in developing written and oral presentations.
• Ability to lead efforts to coordinate analytical and computer skills, organizational, time management, and planning efforts while managing multiple projects and programs.
• Effective interpersonal skills and the ability to lead and work with a variety of individuals, including executive-level management and with different areas within the Company, and the ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Ability to independently identify and effectively follow up to meet project goals, maintain good documentation of studies and projects, complete tasks in a timely, efficient, and accurate fashion.
• Ability to use and teach SAS and/or SPSS.

Experience Requirements

• Extensive (7 or more years) experience with direct responsibility for leading project design and management in program development/implementation/evaluation, research, analysis, marketing, or related fields.

Role: Professional 

Number of Vacancies: 1 

Location: Honolulu – Oahu 

Hiring Range: The hiring range for the Sr Research & Data Analyst [Req ID 10383] position is $109,900.00 to $142,600.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. 

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
 

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.