Supervisor, Customer Engineering Administration - Oahu, Maui, Hawaii Island

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged. 

BRIEF POSTING DESCRIPTION:

The H BE CUSTOMER ENGINEERING SUPPORT Department of the P CUSTOMER ENGINEERING Division at Hawaiian Electric Company has 1 Management vacancy available. This position may be filled on Oahu, Maui, or Hawaii Island. (Role: Professional Supervisor)

JOB FUNCTION:

Supervises the daily operation and functions of the Customer Engineering Administration Department, spanning operating companies on Oahu, Maui County and Hawaii Island to achieve the company's goals.  Provides World Class Customer Experience for Customer Engineering customers and contractors.

ESSENTIAL FUNCTIONS:

• Administers department personnel matters including performance evaluations and interviews, employee recognition, and discipline.  Oversees the processing of electrical service requests by the staff. Identifies and implements Continuous Improvement. Coordinates all work activities and projects including work assignments, staff development and training, safety and security, work schedules, etc. Ensures customer needs are met in a professional, timely and proactive manner.  Serves as the liaison to resolve customer issues that may arise in own or other departments.  Handles escalations for the Customer Engineering Administration team including customer and contractor issues/complaints.
• Manages the operations and functions of Rule 13-S, the Special Subdivision Project Provision (SSPP) Program.  Determines qualifications, defines boundaries and responds to inquiries.  Monitors proposals, reviews and signs SSPP contracts with a notary, created by the SSPP Accounts Clerk.  Also performs internal audit, calculates annual refunds and transfers to CIAC.
• Manages the operations and functions of Rule 13, Advance Refunds on Hawaii Island and Maui County.
• Participates in the decision-making process to determine the Customer Engineering Administration Department’s expenditures. Assists the Fiscal Administrator with the Customer Engineering Administration Department’s O&M and five-year capital budget forecasts.
• Analyzes and evaluates business data and information, researches best practices to design and develop process improvements to improve productivity and efficiency and ensure an exceptional customer experience.
• Subject Matter Expert (SME) for the Sarbanes Oxley (SOX) process for the T&D Engineering Department on Hawaii Island for SSPP (Special Subdivision Project Provision) and for the T&D Engineering Department on Hawaii Island and Maui County for Advance Refunds.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Bachelor’s degree in engineering, science, business or equivalent education and experience preferred.    
• Thorough understanding of contract administration is desired.
• Knowledge of budgeting, data processing and computer fundamentals, project management, construction estimating, job cost and labor management systems, supervision skills preferred.
• Knowledge of the rates and tariffs such as Rule 13 (Line Extensions), 13S (Special Subdivision Project Provision), Rule 14 (Service Connections and Facilities on Customer’s Premises) preferred.
• Knowledge of policies and procedures contained in documents such as the Collective Bargaining Agreement, Safety and Health Manual,  Corporate Code of Conduct, etc. preferred.
• Knowledge of the application of the Tariff, Overhead/Underground Standards, Service Installation Manual, Planners Guide, construction methods and easement requirements desired.
• Working knowledge of personal computers, and related software applications such as excel spreadsheets, word processing, power point, etc. required.
• Working knowledge of statistical analysis and work management improvement techniques.
• Basic knowledge of the designing and estimating of line extensions preferred.

Skills Requirements

• Demonstrated in-depth analytical and administrative skills required for researching, developing, analyzing, and monitoring projects; and carrying out Company/Division policies and procedures.
• Demonstrated skills in communication (all encompassing), conflicts, etc.
• Ability to multi-task and remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Demonstrated ability to work with a variety of customers and maintain professionalism while promoting good relationships between the Company and its customers.
• Ability to read and interpret construction drawings.
• Must have or be able to qualify for a State of Hawaii driver’s license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.
• This position requires very strong leadership, communication, and time-management skills; mentoring, coaching and developing high-performance employees; thorough understanding and functionality of the Customer Information System (CIS), Interactive Voice Response (IVR), rules and rates, products and services, Customer Interconnection Tool (CIT) on Hawaiian Electric’s website, Public Utility Commission (PUC) regulatory rules and tariffs.

Experience Requirements

• A few years (1-2) of experience with the application of Rule 13 and Rule 13S line extensions preferred.
• A few years (1-2) of experience with application of complex rules and procedures preferred.
• A few years (1-2) of experience with budgeting systems and O&M forecasting systems.
• A few years (1-2) of experience supervision in an office setting; bargaining unit supervision experience preferred.

Role: Professional Supervisor

Number of Vacancies: 1

Location: Oahu, Maui or Hawaii Island

Hiring Range: The hiring range for the Supv, Customer Engineering [Req ID 9999] position is $87,400.00 to $111,500.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. 

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.