Supervisor, Payment Processing - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged. 

BRIEF POSTING DESCRIPTION:

The P CP PAYMENT PROCESSING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional Supervisor)

JOB FUNCTION:

Responsible for the incoming cash flow and daily payment updates to Customer Accounts Receivable through the Customer Information System (“CIS”).  Serves as the primary contact for payment vendors for the Hawaiian Electric Companies (Hawaiian Electric, Maui Electric, and Hawaii Electric Light; “the Companies”), and is the primary contact for Hawaiian Electric Corporate Accounting on matters relating to bank general ledger accounts.  Ensures accurate and timely reporting of daily cash deposit totals.

Supervises assigned personnel and manages and directs activities of the Payment Processing department which include accurate and timely flow of incoming payment interfaces, cashiering, processing of bill payments and credit refunds.

ESSENTIAL FUNCTIONS:

• Directs and supervises bill payment processing, credit refunds, and cash balancing operations for the Companies.
• Develops and enhances departmental policies and procedures to optimize efficiencies of unit. 
• Also responsible for managing and directing the following activities:
  • Proper reconciliation and balancing of cash related clearing accounts for Hawaiian Electric.
  • Resolution of any Hawaiian Electric bank reconciling items received from the bank or Corporate Accounting.
  • Responds to inquiries from potential payment vendors.  Responsible for recommending new payment sources and coordinating the testing and set-up of approved payment vendors.
  • Coordination of the maintenance and support for Payment Processing specific equipment and software.
• Manages department’s personnel matters, including interviewing, performance appraisals, performance management, employee recognition, disciplinary action, safety, training and development, staffing, and salary administration.
• Maintains strong working relationships with internal departments and external vendors.
• Prepares section’s O&M budget and monthly reports; monitors expenses and workload statistics.
  • Is involved in the planning and administration of unit budget.
  • Ensures adherence to all regulatory, investor, SOX and agency requirements as well as establish departmental policies, procedures, and productivity standards.
  • Prepares weekly/monthly payment processing reports.
  • Participates in special projects as assigned.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Working knowledge of the principles of accounting normally acquired through college level courses or equivalent experience.
• Working knowledge of personal computers and related software applications such as spreadsheets, word processing, database management, etc.
• Working knowledge of Company’s CIS and financial systems.
• Working knowledge of collective bargaining agreement.

Skills Requirements

• Ability to coach and motivate effectively in a team environment.
• Demonstrated ability to analyze data and situations, develop solutions, and resolve problems with minimal supervision.
• Demonstrated ability to work independently and manage multiple functions and projects in a fast-paced environment.
• Excellent organizational and time management skills.
• Excellent written, verbal and listening communication skills.
• Demonstrated supervisory/leadership skills and abilities to work with a variety of individuals occasionally dealing with sensitive, difficult or confrontational issues.
• Demonstrated ability to handle difficult and/or sensitive issues while using diplomacy, tact, courtesy and discretion.

Experience Requirements

• Several years (3-5) of supervisory experience.
• Several years (3-5) experience in the Payment Processing department is highly preferred.
• At least 1-2 years of related work experience in payment processing operations, accounting, or equivalent.

Role: Professional Supervisor 

Number of Vacancies: 1 

Location: Honolulu – Oahu 

Hiring Range: The hiring range for the Supervisor, Payment Processing - Oahu, Maui, Hawaii Island [Req ID 10405] position is $89,100.00 to $96,600. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. 

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
 

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.