System Operation Technical Trainer & Developer

Date: Jul 20, 2024

Location: Honolulu, Hawaii (HI), US, 96814

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.




The P RZ OPERATIONS TRAINING Department of the P OPERATIONS PERFORMANCE Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)



Responsible for developing, maintaining, and conducting training programs, materials, and scenarios relating to the technical skills for System Operators, System Operation Shift Supervisors, and Switching Coordinators for Oahu, Maui, and Hawaii islands.  Provides status updates, measures personnel progress, and effectiveness of programs. Evaluates participant’s proficiency and qualification into the position.


Utilizes continuous improvement best practices such as LEAN Six Sigma to enhance and achieve high performance with a safety mindset and operational excellence, to cultivate change to ensure employee competencies; and ensure through training activities our Company’s service promise and standards, WeConnect philosophies, decision priorities, and core Company values permeate through the Division’s daily activities.



System Operator Training Program & Curriculum

  • Evaluates the training needs of the Operating personnel including Distribution, Transmission, Generation, and Supervisory Operators. Develops and delivers a comprehensive training program to meet the department’s goals, performance metrics, and enhances the organization’s capability.
  • Formulates structured individual lesson plans, develops the training goals and development plans, delivers appropriate training, and measures performance against company standards.
  • Develops curriculum and materials for all Operator training programs (i.e., training manuals), including annual refresher training, new equipment training, and identifies complementary, supplementary and/or alternative training providers, modes, and resources. Updates existing manuals, standard operating procedures, and job aids, as needed.
  • Evaluates the effectiveness of training plans and programs in relation to established training objectives and performance measures and incorporates appropriate strategies for continuous improvement and performance gaps.

Training Development Programs

  • Prepares a multi-year program identifying current skills gaps, job task analysis, mandated annual skills trainings, and upcoming technology enhancements, and procedures. 
  • Conducts and/or supervises classroom training for the Control Center personnel during their training period(s) using the training materials contained in the training programs and facilitates group training sessions and training evaluation. 
  • Creates and maintains the system operation restoration plans manual and administration of the annual refresher training and table-top exercises.

Training Simulation Development and Management

  • Creates and administers training scenarios and simulations in Energy Management System (“EMS”) and Advanced Distribution Management System (“ADMS”). Administers and maintains the associated EMS/NMS/ADMS training simulators. Assesses and identifies process behavior, knowledge gaps, and system response.

Training Metrics and Key Performance Indicators (“KPI”)

  • Maintains training records for all mandated and required trainings. Monitors completion dates, training sessions, lesson plans, and test scores.
  • Completes ad-hoc reports on metrics and effectiveness of programs. Ensures reliable/valid testing procedures, maintains training records and provides status reports. 

Learning Management System (“LMS”) Administration

  • Creates and manages the day-to day eLearning courses in accordance with the  organizational strategy in the LMS. Updates, publishes, and maintains LMS content. Builds test sites and eLearning modules, and uploads course components. Builds online assessments and evaluations to measure effectiveness of programs.


  • Provides system assistance to the SOCC personnel as necessary and serves as a emergency backup to Supervisor of Load Dispatch and Switching Coordinators. 
  • Conducts general training to visiting HECO departments to explain the function and operation of the System Operation Control Center.
  • Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response. Serves as the Operations General Staff in the Incident Command System organization.



Knowledge Requirements

  • Thorough knowledge of the theories and principles of electrical systems, normally acquired through college level courses or equivalent experience.
  • Thorough knowledge of system operating policies and processes of the electrical grid; normally acquired by experience in system operation or related operating fields.
  • Thorough knowledge of the equipment, devices, and protection schemes used in utility generation, transmission, and distribution systems and how they are used in the operation of these systems.
  • Working knowledge of the applications and systems used to operate, manage, and analyze utility generation, transmission, and distribution systems (i.e., EMS, OMS, etc.).
  • Working knowledge of personal computers and/or mainframe systems and related software applications (i.e., spreadsheets, word processing, etc.).
  • Thorough knowledge of policies and procedures contained in such documents as the System Operation Procedure Manual, Company/Union agreement, Safety & Health Manual, General Information Manual etc.


Skills Requirements

  • Demonstrated supervisory/leadership skills including effective written, oral and listening communication skills; conflict resolution skills; the ability to work with a variety of individuals; and the willingness and ability to train.
  • Good presentation skills.
  • Leadership skills and the ability to interact with people at all levels.
  • Strong interpersonal skills to positively influence various groups or individuals.
  • Strong ability to teach, coach/mentor and facilitate in classroom settings.
  • Ability to remain flexible in a demanding work environment and adapt to change depending on learning styles of partcipants.
  • Capability to quickly conceptualize new ideas.
  • Ability to look at issues in a broad, global context and consider future impacts.
  • In depth analytical, computational, organizational, and conceptual skills to handle various projects and programs.
  • Ability to handle difficult situations with tact, courtesy, and discretion.
  • Must have strong computer processing and applications skills.
  • Must have strong organizational skills to institutionalize programs and develop people.
  • Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for required driving positions stated in the Hiring Standards for Required Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.


Experience Requirements

  • Extensive (8+) years working experience in one or more operating/technical positions in the operating, system dispatching, engineering departments, or equivalent experience (engineering design, power production, test & substation, system operation, generation or T&D planning).
  • A BS degree in engineering in a relevant discipline from an accredited engineering school may be substituted for five (5) years of experience.


Role: Professional 

Number of Vacancies: 1 

Location: Honolulu – Oahu or Kahului - Maui (must be able to travel interisland 15% of the time)

Hiring Range: The hiring range for the SYSTEM OPERATION TECHNICAL TRAINER & DEVELOPER [Req ID 9076] position is $96,000.00 to $122,500.00. The person selected will be placed according to his/her skills and qualifications. 


About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.


Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.  

Nearest Major Market: Honolulu
Nearest Secondary Market: Hawaii