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Claims Adjuster

Date: Jul 23, 2022

Location: Kahului, Hawaii (HI), US, 96732

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.


External Posting End Date: 08/21/2022 at 11:59 PM HST



The Claims Department of the Legal Division at Hawaiian Electric Company has one (1) Management vacancy available. (Role: Professional)



Investigates, evaluates, negotiates, and settles (1) liability claims (general, auto, and bodily injury) made against Hawaiian Electric Industries and its subsidiaries and (2) Investigates, evaluates, pursues, and settles claims on behalf of Hawaiian Electric Company (and its subsidiaries) for property damage committed by outside parties. Responsible for the administration of the Company's Self-Insured No-Fault program.



  • Conducts field and in-house investigations to settle claims filed on behalf of and against the Company to assure proper management of Company funds related to liability and recovery incidents.
  • Administers the Company’s self-insured automobile no fault program to ensure compliance with Insurance regulations and statutes, including preparing and submitting the self-insurance report to the State.
  • Directs handling, disposition, and settlement of all general, auto, and bodily injury claim lawsuits through interaction with adjusters, attorneys, various internal departments, and corporate personnel.
  • Answers all interrogatories, obtains evidence, and arranges depositions in defense of general, auto, and bodily injury related lawsuits. Represents Hawaiian Electric (and its subsidiaries) in court for insured and uninsured claims.
  • Maintains the computer-based risk management information system for risk assessment, cost control and other analytical reports.
  • Participates in Company emergency response activities as assigned, including any activities to prepare for such emergency response. Other duties as assigned.



Knowledge Requirements

  • Thorough knowledge of the principles of adjusting general, auto, and bodily injury/no-fault type liability claims; normally acquired through advanced adjusting experience with large commercial insurers or large businesses.
  • Working knowledge of the principles of general accounting and business normally acquired through successful completion of college level courses or equivalent experience.
  • Basic knowledge of electrical transmission and distribution systems.
  • Basic understanding of general, auto, and bodily injury/no-fault type liability insurance policy language and terminology.
  • General adjusters license desirable.
  • Working knowledge of personal computers and/or mainframe systems and related software applications such as spreadsheets, word processing, and graphics.


Skills Requirements

  • Highly developed interpersonal skills. Must be a self-starter with the ability to work both independently, and with those of different disciplines and management levels, within and outside the Company.
  • Excellent written, oral, listening, and comprehension - communication skills. Ability to effectively communicate the basis/rational of liability, complex systems, calculations, concepts, and issues to audiences of varying knowledge and backgrounds in writing and verbally.
  • Ability to work under pressure and be flexible in a demanding and changing work environment. Ability to adapt to rapidly changing priorities.
  • Effective negotiation skills.
  • Exhibits good judgment, common sense and a high degree of professionalism in asserting self and possesses the confidence of following through on claims and other assignments.
  • Must have a State of Hawaii driver’s license in order to travel to various field sites to inspect operations and/or conduct investigations. Must meet the standards for required driving positions as stated in the Hiring Standards for Required Company Drivers policy.
  • Ability to handle confidential matters and materials discreetly and professionally.
  • Must be able to commit/adhere to the position’s schedule requirements.
  • Demonstrates a commitment to the Company’s Core Values (Safety, Aloha, Integrity and Excellence).


Experience Requirements

  • Several years (3-5) general adjusting experience and a few years of adjusting no-fault claims.


Role: Professional

Number of Vacancies: 1

Work Schedule: Monday - Friday

Work Hours: 7:00 am - 4:00 pm

Lunch: 60 Minutes

Location: Kahului Admin. Building – Maui


About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.


The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at


Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Should there be no candidates with this experience, the company may consider applicants without such experience who meet the knowledge/skill requirements. If such a candidate is hired, he or she will initially be placed on a development plan commensurate with his/her education and experience level.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.


Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.  

Nearest Major Market: Maui
Nearest Secondary Market: Hawaii