HR Service Center Representative (Maui)

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: 02/07/2025 at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P FH HR SERVICE CENTER Department of the P VP HUMAN RESOURCES Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Non-Exempt)

JOB FUNCTION:

The HR Service Center (HRSC) Representative is responsible for providing quality and timely customer service and support in response to inquiries from employees, retirees, and external parties/customers on Human Resources (HR) policies, programs, and systems. Responsible for accurate data entry and maintaining the data integrity of the HRIS system, while ensuring compliance with SOX protocols and applicable legal requirements. Supports the HR Generalists and HR Business Partners with the recruitment process and oversees the post-offer process to new hire onboarding.  Collaborates and supports HR functional areas including but not limited to Benefits, Client Services, Compensation, HR CCOE, Labor Relations, Organizational Development & Learning, and Workforce Planning.

ESSENTIAL FUNCTIONS:

• Advises and responds timely, accurately, and consistently, to inquiries received by the HRSC phone line, HRSC email, or other access channels regarding HR related questions, inquiries, and issues on policies, processes, and procedures, while upholding a high level of customer service and confidentiality.
• Manages the HR case management tool to accurately capture, track, and follow-up on inquiries. Understands scope of services, reseraches inquiries, and escalates issues to appropriate next level support as needed. Uses professional and customer-focused approach and resources to ensure a quality customer experience.
• Manages job postings, maintaining applicant tracking data for tracking and reporting, coordinating pre-employment test administration and pre-employment screenings.  Notifies Hiring Supervisor, HR Generalist and HR Business Partner when a candidate is cleared to hire and ready to onboard.
  • Coordinates pre-employment test administration by identifying test qualified, eligible applicants and scheduling test sessions. Ensures compliance, accuracy, and safekeeping with Edison Electric Institute (EEI) standards and procedures.
  • Navigates candidates through the pre-employment screening process to ensure timely onboarding. Orchestrates the candidate’s pre-employment screenings with external vendors (including but not limited to reference checks, background check, MVR, drug test, physical and functional capacity exams).
• Manages the onboarding process from communication with new hires, to sending out correspondences and new hire documents, to completion of I-9 form and E-Verify, in a timely manner.
• Responsible for Human Capital Management Data and Data Integrity when entering profile data in SuccessFactor’s Employee Central (HR System).
  • Creates, reviews, approves, and/or audits system transactions and records associated with personnel changes, compensation, employee relations, leave of absence, and reporting. This includes but is not limited to new hires, transfers, promotions, terminations, retirements, time-in-job progressions, incremental pay increases, leave of absences etc.
  • Maintains employee personnel files and employment forms according to Federal, State and company recordkeeping requirements and retention guidelines.
  • Ensures compliance with the Collective Bargaining Agreement as well as Company policies and practices and all applicable laws.
  • Works with the HR Finance team to respond to internal and external requests for information i.e audits, compliance reviews, and other mandatory reports.
  • Maintains privacy of employee, retiree, and applicant information, including confidentiality and protection of personal identifiable information.
  • Conducts research and audits HRIS issues and functionality to ensure the accuracy and integrity of the HR data meets SOX compliance requirements.
• Identifies continuous improvement opportunities to ensure policies, processes, and controls are designed, documented, and operating efficiently and effectively.  Evaluates improvement options and identify ways to meet customer and business needs.
• Assists with various HR projects, including but not limited to HR system testing and user interface, system updates and changes, reorganizations, and ongoing process improvement.
• Supports the annual Summer Internship Program recruitment, hiring and activities for engagement of interns. 
• Provides general support to division/department/company such as:
  • Assists with community relations campaigns and events
  • Assists with dissemination of announcements, information, changes
  • Maintains legal bulletin boards
• Performs other duties as assigned.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Bachelor’s degree in Human Resources strongly desired, or equivalent work experience.
• Working knowledge of HR principles, employment laws and regulations
• Technical aptitude and proficient in MS Office Suite
• Strong knowledge of general office procedures and practices
• Good working knowledge and proficiency in HR Management Systems
• Basic principles of collective bargaining agreements

Skills Requirements

• Ability to work effectively in high-pressured situations that require sound decision making and involve confidential and/or sensitive matters.
• Excellent verbal and written communication and interpersonal skills
• Must demonstrate strong organizational skills managing multiple responsibilities and attention to detail
• Ability to work collaboratively and foster a cooperative work environment
• Ability to conduct presentations for various employee groups

Experience Requirements

• 3 years of experience working in a direct customer service, call center, or administrative positions preferably in the field of Human Resources. Relevant internship experience will be considered.
• 1 year of experience in Human Resources
• HRIS experience preferred

Role: Non-Exempt 

Number of Vacancies: 1 

Location: Kahului - Maui 

Hiring Range: The hiring range for the HR Service Center Representative (Maui) [Req ID 9496] position is $52,400.00 to $65,500.00. The person selected will be placed according to his/her skills and qualifications. The hiring supervisor is RACHEL M ONO.

Interested individuals who are employees of affiliate companies should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.