Mobile Workforce & Work Management Specialist - Maui

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

BRIEF POSTING DESCRIPTION:

The P MC PLANNING & CONSTRUCTION FIELD SERVICES Department of the P OPERATIONS PLANNING & CONSTRUCTION MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

JOB FUNCTION:

Provides process area-wide support and direction for implementation and optimization of policies, programs, projects and procedures for mobile technologies and subsequent upgrades and related work management programs (SIMS, Repair Order, SAP, all mobile support, SharePoint, Map App, Syclo, Click, eMESA, etc.). Serves as the process area lead subject matter expert in the administration, management, training, implementation, and support of all matters pertaining to mobile technology functions and related work management processes. Works closely with other department functional administrators and users to ensure corporate consistency in work products and processes.

ESSENTIAL FUNCTIONS:

• Coordinates and facilitates the process area-wide efforts to maximize the consistent application of mobile technologies and related work management policies, programs, projects, and procedures. Facilitates process area-wide mobile technology and work management process improvement initiatives.  Provides consulting services on continuous improvement and ensures business process improvement planning and implementation. Provides guidance and support to departments and users on mobile technology capabilities and possible design or work process changes. Serves as a liaison to the Information Technology & Services Department (ITS). Serves as the process area point of contact for internal and external mobile customers. Serves as the process area mobile technology subject matter expert in various vendor-supported forums.
• Evaluates the existing use of mobile device application software and hardware and how it fits with the mobile workforce strategy and productivity. Evaluates future device application software and hardware releases and makes recommendations for future development. Works with programmers, functional administrators, power users, and vendors to review, test, approve, and coordinate all modifications, new releases, and fixes and upgrades to mobile device application software. Provides input when resolving problems with mobile applications and interfaces, including communication issues, software bugs, and hardware.
• Manages mobile technology and work management projects with individuals or groups. Works closely with users on determining requirements, budget, and timeframe and identifying potential solutions. Designs, plans, and executes projects including coordination with other departments and vendors. Provides status reports, follows up on task assignments, and sees projects through to completion. Writes user and technical documentation.
• Assists stakeholders and users in the development of appropriate reports.    Develops training material for new releases and improvements and trains users and field personnel on mobile applications and related work management systems and software.
• Ensures policies and procedures are in place for adequate global security profiles, position authorities, system control, and appropriate table files are maintained, including creating/deleting user IDs, resetting passwords, and assisting field personnel with login and other issues.
• Provides after hours support by being able to troubleshoot and resolve mobile application problems or problems related to cell phones, tablets, laptops, and other mobile devices. Provides mobile application software and hardware support and related work management application support during Incident Command Team events and drills.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
• Understands the Company’s Policies, Mission, Vision, Values, and are following the culture dimensions to ensure the success of the company.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Advanced knowledge of mobile technologies.
• Thorough knowledge of database management and security concepts and techniques normally acquired through college level courses or equivalent experience. Degree in Management Information Systems or similar, preferred.
• Working knowledge of personal computers and/or integrated enterprise-wide systems to access data, prepare reports, and evaluate new software enhancements.
• Working knowledge of functional area policies, procedures, and work processes.
• Working knowledge of ERP systems. Working knowledge of Microsoft Office Word, Excel, Access, Power Point.
• Basic knowledge of other related systems such as eMESA, Repair Order, SIMS, Syclo, Click, Sharepoint, Map App etc.

Skills Requirements

• Effective written, oral, and presentation communication skills. Ability to speak to groups of various sizes and teach simple to complex skills and processes to individuals and groups.
• Technical writing ability to communicate and integrate functional and technical requirements for system enhancements.
• Technical ability to provide training for personnel on the use of software applications.
• Ability to relate effectively with others through strong interpersonal skills.
• Leadership skills and the ability to work with a variety of individuals.
• Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Strong analytical, organizational, and conceptual skills to assess complex technical issues, and recommend and implement solutions.
• Ability to establish and maintain effective working relationships at all levels within the company and with vendors.
• Must have or be able to qualify for a State of Hawaii driver’s license. Must meet the standards for frequent or required driving positions stated in the Hiring Standards for Required Driving Positions policy.

Experience Requirements

• Several (3-5) years experience in the area of Work Management.
• Several (3-5) years experience in project development, implementation, monitoring, evaluation, and assessment.
• Several (3-5) years experience in data processing, programming, and design.

Role: Professional 

Number of Vacancies: 1 

Location: Kahului – Maui

Hiring Range: The hiring range for the Mobile Workforce & Work Management Specialist - Maui [Req ID 9286] position is $85,700.00 to $109,300.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.