System Operation Shift Supervisor - Maui

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged. 

BRIEF POSTING DESCRIPTION:

The M OD DISPATCH Department of the M SYSTEM OPERATION Division at Hawaiian Electric Company has 1 Management vacancy available.  (Role: Professional Supervisor)

JOB FUNCTION:

Frontline supervisor overseeing personnel operating the power system, including transmission and distribution operations, generation dispatch, outage management, field response, communications, and related data collection. 

Directs and trains personnel, in policies and procedures, and the use of system tools such as EMS, ADMS, OMS, and any other future control room tools for centralized utility operations.  Coordinates generation, transmission and distribution system activities to ensure safe, reliable and economic grid operations.  Initiates emergency response when appropriate.

Leads and fosters a competitive and service-oriented work culture and exerts high customer value with a safety mindset.  Champions change and the LEAN continuous improvement mentality.  Serves as the subject matter expert and functional resource, mentoring, advising, and participating in system projects and/or IMT incident response.

ESSENTIAL FUNCTIONS:

• Responsible for the day-to-day operations and is the primary point of contact during normal and emergency operations.  Reviews energy and grid resource availability and scheduled daily work plans.  Coordinates execution of work plans ensuring compliance with safety and operational requirements.  Monitors energy resources, power flow and voltages, and directs adjustments as necessary for optimum grid performance.  Checks various System logs and reports to ensure data accuracy and follows-up with appropriate process areas. 
• Frontline supervisor for operators and dispatchers.  Performs coaching and mentoring on subjects including safety, policies and procedures.  Reviews, verifies and modifies work schedule assignments, as required. Prepares employee performance evaluations. 
• Prepares, reviews and adjusts switching orders and hold offs for current system conditions. Coordinates hold off requests, and monitors repair order status.  Ensures that System displays and diagrams are accurate, and coordinates updates. 
• Primary point of contact for executive communications during high-profile incidents.  Coordinates with other first responder agencies, including Fire and Public Safety agencies (e.g, HFD, HPD, MPD), Civil Defense and other utilities during emergencies.  Addresses elevated customer questions and concerns.  Assists in gathering data for interruption analysis.  Participates in IMT emergency response. 
• Performs other duties as assigned. Assists with development of procedures and policies, and for operational technology systems.  Performs research and data collections for reports, analyses, and studies.  Performs field investigations as needed.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Thorough knowledge of electrical utility, generation, transmission, and distribution systems; normally acquired through job related operational experience.
• Working knowledge of personal computers and related software applications such as: MS Excel spreadsheets, MS Word processing, etc.
• Thorough knowledge of policies and procedures contained in such documents as the Collective Bargaining Agreement, Accident Prevention Manual, General Information Manual, etc.

Skills Requirements

• Able to work a rotating shift.
• Ability to identify and distinguish the difference between colors, including shades, hues, and tints.
• Excellent oral and written communication skills.
• Ability to handle difficult and/or sensitive issues while using tact, courtesy, and discretion.
• Supervisory/leadership skills and abilities to work with a variety of individuals occasionally dealing with sensitive, difficult, or confrontational issues.
• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Must have or be able to qualify for a State of Hawaii driver’s license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.

Experience Requirements

• Several years (3-5) experience operating generation, transmission and distribution systems.

Role: Professional Supervisor 

Number of Vacancies: 1 

Location: Kahului – Maui

Hiring Range: The hiring range for the System Operation Shift Supervisor - Maui [Req ID 10542] position is $109,900.00 to $142,600.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. 

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer

The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.

The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email ATR@hawaiianelectric.com.