Share this Job

Technical Engineer

Date: Jul 17, 2022

Location: Kahului, Hawaii (HI), US, 96732

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.


External Posting End Date: 08/14/2022 at 11:59 PM HST



The Telecommunications - Operations Department at Hawaiian Electric Company - Maui County has one (1) Management vacancy available. (Role: Professional)



Provides engineering level technical support in the installation, operation, and maintenance of the Communications, Energy Management System (EMS) and the computer/electronic equipment.



  • Provides engineering level support to the Communications Section for the installation and maintenance of respective equipment. Performs on-site field work.
  • Conduct investigations and work with field personnel, contractors, or vendors to resolve equipment problems. Must be able to supervise bargaining employees as required. Follow up to assure proper resolution of problems with engineering, contractors, and vendors.
  • Assures the proper and complete integration of new types of equipment into the system; including training, spare parts, test equipment, safety, and establishing maintenance, operational procedures, and job aids.
  • Prepare and submit studies and engineering requests as needed to resolve problem areas identified through reviewing maintenance and test reports. Follow up to assure satisfactory implementation and completion of recommended actions.
  • Establish technical documentation to define the preventive maintenance programs.  Update the procedures as required to meet the requirements of new or upgraded equipment with particular emphasis on safety of personnel.
  • Maintain working database or software storage of working circuits, circuit layout records (CLRs) in accordance with Telecom Engineering record standards and naming conventions, utilizing Net Terrain or a similar on-line storage source that can be accessed by all.
  • Assist Supervisor with administrative duties such as budget, meetings, updates, reports, as-built updates, and training for section personnel. Participate as an instructor when qualified. Substitute for Communications Supervisor when needed.  Must be available for emergency calls at all times. 
  • Provides engineering level technical support in the installation, operation, and maintenance of the Energy Management System and other computer/electronic equipment. 
  • It is recommended to have a working knowledge of substation protection and control schemes, RTU’s, HMI’s, PLC’s, I/O devices, communication processors, Ethernet networks and equipment, serial communications, LAN/WAN devices and topology, fiber optics, radio communications, common communication protocols, P-LTE, MPLS, and applicable device configuration software. Familiarity with SCADA communication aspects of protective relay settings and associated software is also recommended.
  • Runs diagnostic routines and analyzes system malfunctions on front end processors, modems, computer peripherals, remote terminal units, generator control units, generator control panels, transducers, recorders, power supplies, watt-hour meters, relays and other equipment pertaining to the EMS system.
  • Recommends and implements equipment modifications. Compile performance data and performs failure analysis to improve equipment reliability.
  • Develops and reviews test, troubleshooting, alignment, and calibration procedures and analyzes and evaluates test data.
  • Develops diagnostics and implements hardware test equipment for digital printed circuit boards.
  • Coordinates work with other divisions, departments, customers, and manufacturers. Assists engineering departments in special projects.
  • To keep abreast on new technological advancements while being able to apply this new technology into the existing EMS and Communication structure.



Knowledge Requirements

  • Thorough working knowledge of digital logic, electronics, electrical engineering fundamentals, and microprocessor-based technology normally acquired through college level courses, or equivalent experience.
  • Working knowledge of communications systems fundamentals; and computer operating system firmware strong computer skills including Microsoft Office applications, including Windows Server, Windows Active Directory, Linux, VM Ware, TCP/IP, MPLS, OSPF, BGP, ASA Firewalls, Nokia SR OS, and Cisco XR and XE operating systems.
  • Working knowledge of substation communications (Remote Terminating Units), analog and digital radio, microwave and fiberoptic technology is desirable.
  • Current Cisco certification and Nokia Network Routing Specialist (NRS) certifications are desirable.
  • FCC License is also desirable.


Skills Requirements

  • Excellent oral and written communication skills.
  • Ability to resolve technical problems in the field under adverse conditions.
  • Strong interpersonal skills to influence and persuade various groups or individuals.
  • Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
  • Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for frequent required driving positions stated in the Hiring Standards for Required Driving Positions policy.
  • Ability to assume a supervisory role for on-site field work.


Experience Requirements

  • Multiple (5-7) years of engineering experience working with communications equipment, digital and electronic computer and control systems, with a basic minimum of three years.     


Role: Professional

Number of Vacancies: 1

Work Schedule: Monday - Friday

Work Hours: 7:00 am - 3:30 pm 

Lunch: 30 Minutes

Location: Kahului Baseyard - Maui

Hiring Range: The hiring range for the Technical Engineer [Req ID 6606] position is $92,300-$117,700. The person selected will be placed according to his/her skills and qualifications. The hiring supervisor is Shelton Tang.


Interested individuals who are employees of affiliate companies should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Should there be no candidates with this experience, the company may consider applicants without such experience who meet the knowledge/skill requirements. If such a candidate is hired, he or she will initially be placed on a development plan commensurate with his/her education and experience level.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.



Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.  


Nearest Major Market: Maui
Nearest Secondary Market: Hawaii