Trouble Dispatcher (Maui County)

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date:  at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The Dispatch Department of the System Operation Division at Hawaiian Electric Company - Maui County has one (1) Bargaining Unit vacancies available. (Role: Non-Exempt)

JOB FUNCTION:

Monitors and coordinates all planned and unplanned activities on the distribution system.

FUNDAMENTAL RESPONSIBLITIES:

• Outage and Distribution System Management -
  • Receives and coordinates Company response to trouble and service calls from Company customers.
  • Troubleshoots and identifies issues affecting electrical service to customers.
  • Directs field personnel to address trouble calls, repair orders, distribution power outages and emergencies, and power restoration mitigation and system repairs.
  • Operates and monitors distribution electrical devices and components using the Energy Management System (EMS) and other applicable tools. Responsible for accurate modeling of system device statuses.
  • Tracks field resource assignments and work locations.
• Communications -
  • Provides outage information to internal stakeholders.
  •  Operates various equipment including 2-way radio console to communicate with field personnel.
  • Coordinates repairs with various departments and/or external customer electricians.
  • Communicates directly with customers.
• Record Keeping -
  • Maintains trouble call records, repair orders, SAP work orders, interruption reports, operation logs, scheduled distribution work, crew allocation and system device status.
  • Issues, receives, and acts upon routine or scheduled “Limited Holdoff” (LHO) requests on distribution circuits and/or equipment.
  • Compiles and maintains system data for system investigations and reporting.
• Utilizes Company computer applications and databases including but not limited to the Energy Management System (EMS), Network Management System (NMS), Geospatial Information System (GIS), work management system (SAP), Customer Information Systems (CIS), Customer Outage Notification System (CONS), and other Office applications. Will also utilize system electrical drawings and schematics.

OTHER RESPONSIBILITIES:

• Performs similar and incidental duties, as required.
• Participates in Company emergency response activities as assigned.

FUNDAMENTAL REQUIREMENTS:

• Must have a high school diploma or equivalent.
• Ability to identify and distinguish different colors and color hues required.
• Must pass the SRA Oral & Written Directions Test.
• Must pass the PSP System Operator/Dispatcher Test.
• Must successfully complete the company job sample test.
• Must successfully complete the Trouble Dispatcher Development Program within twenty-four (24) months of start/transfer date into the position.
• Applicants who meet the following requirement shall start at the first step of the pay schedule and progress accordingly:
  • Completion of one of the following Company Apprentice Programs: Lineman Apprentice, Control Operator Training or equivalent training and operating experience.
• Applicants who meet the following requirement shall start at the second step of the pay schedule and progress accordingly:
  • Graduate of Troubleman Apprentice Program. (Troubleman or Primary Troubleman)

Other Requirements:

• Must be available to work rotating shifts, including nights, holidays and weekends on a system operating 24 hours per day, 365 days per year.
• Must be available for overtime work outside of their regular business hours.

Role: Non-Exempt

Number of Vacancies: 2

Work Schedule: Rotating shift schedule to provide 24 hours, 7 days per week coverage

Work Hours: 24/7 rotating shift

Lunch: Shift

Location: Kahului Base Yard - Maui

Wage: $53.91/hr

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.