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Junior Customer Planner (Kona)

Date: Mar 26, 2023

Location: Kailua-Kona, Hawaii (HI), US, 96740

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.


Posting End Date: 05/17/2022 at 11:59PM HST



The H C2 POWER CONNECTIONS Department of the P CUSTOMER SERVICE SUPPORT & IMPROVEMENT Division at Hawaiian Electric Company - Hawaii Island has 5 Bargaining Unit vacancy available. (Role: Non-Exempt)



Is responsible for services installations of underground and overhead service to residential, commercial, and industrial customers whose demands are 10 KVA and below. Prepares plans, cost estimates, material lists and construction work orders for overhead and underground distribution line extensions and additions, distributions line relocations, conversions and reconditioning projects which can be accomplished by application of construction standards and guidelines.



  • Determines and designates with the customer the routes of overhead and underground service installations for residential, small commercial and industrial customers; issues work orders and part-cost billings for installations.
  • Coordinates and obtains approval for installations with developers, consultants, contractors, and other joint pole members.
  • Investigates and determines transformer capacity. Issues work orders and material lists to make necessary changes or additions.
  • Single Phase pole line construction/replacement and ancillary equipment not to exceed five poles.
  • Single Phase underground line extension/replacement and ancillary equipment not to exceed three hand holes.
  • Determines and stakes out pole and anchor locations. Prepares sketch, material lists, joint pole applications, and customer's cost estimate for service installations; forwards cost to applicant.
  • Obtains required right-of-way data from landowners.
  • Prepares sketch, material lists, customer's cost estimate.
  • Notifies applicants as to cost of services; notifies telephone company in writing of road crossings.
  • Makes field inspections of installations. If necessary, notifies contractor or applicant to make corrections.
  • Investigates minor customer complaints pertaining to poles or anchors, bare service lines, and tree touching lines.
  • Investigates low voltage complaints for residential services; issues work orders to adjudicate complaints.
  • Issues forms for meter installation.
  • Provides information to update distribution maps.
  • Trains personnel of lower classifications as directed.
  • Utilizes the computer aided design and drafting (CADD) system to perform the duties/responsibilities of the position including preparing design sketches, permanent drawings and maps, etc.



  • Makes power inspections.
  • Occasionally assists higher classified personnel on large jobs.
  • Performs similar and incidental duties as required.



  • Must pass the Edison Electric Institute Technician Occupations Selection System (TECH).
  • Must pass the SRA Oral & Written Directions Test.
  • Ability to identify and distinguish the difference between colors, including shades, hues and tints.
  • Must have or be able to qualify for a State of Hawaii driver’s license. Must meet the standards for frequent or required driving positions stated in the Hiring Standards for Required Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.
  • Any combination of education and experience that would provide the required knowledge and abilities to manage multiple projects, deal with customers, conduct field work, and produce detailed designs and estimates.
  • Must be able to pass a performance test covering basic design print reading, estimating, and design package processing.


Role: Non-Exempt

Number of Vacancies: 5 

Work Schedule: Monday – Friday

Work Hours: 8:00 am - 4:30 pm 

Lunch: 30 Minutes

Location: HELCO Kona Baseyard – Hawaii Island

Wage: $33.44 – $37.14 *Employees hired on or before 11/5/12 refer to Exhibit A of the CBA


Interested individuals who are employees of affiliate companies should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Should there be no candidates with this experience, the company may consider applicants without such experience who meet the knowledge/skill requirements. If such a candidate is hired, he or she will initially be placed on a development plan commensurate with his/her education and experience level.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.


Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:

This list may be amended, updated or revised from time to time without notice.  

Nearest Major Market: Hawaii
Nearest Secondary Market: Hilo